JLL · 14 hours ago

Assistant Facility Manager

St Louis, MO

Full-time

Remote

Entry, Mid Level

$53K/yr - $59K/yr

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Responsibilities

As part of the Integrated Facility Management team, the Assistant Facility Manager will work to provide a high level of administrative support and act as a liaison for client portfolios by ensuring a smooth on-boarding of accounts and also interacting regularly with the account team and leadership team to ensure seamless and timely service delivery to client operations. Additionally, this individual will have the responsibility of ensuring applicable business information is stored and information systems maintained and updated on a regular basis to help support account team as needed.

Support Account Team/Firm in establishing the appropriate platform to meet service requirements and expectations and drive momentum in receiving new Client business; tools, processes, procedures, reporting, etc.

Support compliance objectives in respect to portfolio wide, local, state and federal laws, and governing regulations and compliance requirements that pertain to the operating of facilities on behalf of the client as owner, i.e. asbestos training, background checks

Promote high level of satisfaction among client by promptly responding to their service needs

Analysis of service requests. Ensure timely and efficient completion, identification and action on duplicate service requests. Follow-up with service provider as needed to ensure improvement and resolution

Coordination and scheduling of service activities at the Postal Service sites

Acts as an interface with client. Acts collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and service orientation. Ensures delivery of committed services and overall satisfaction with JLL. Demonstrate leadership, responsiveness and creativity in finding solutions for service delivery

Provide direction/information to vendors, Account team and service providers as required to ensure excellent coordination/execution of work within client environment with minimal disruption

Assist with site responsibilities for mechanical, electrical, plumbing, carpentry, critical systems, HVAC, generator and others defined within the portfolio of respective sites.

Accountable for the accuracy and timely updates to all systems data utilized for the account processes, procedures and metrics supporting

Support development and adherence to communication protocols in accordance with account and client standards

Effectively manage critical issues – zero-target for controllable incidents and/or missed services caused by vendors

Hands-on management of all service deliverables both internal to JLL and by sub-contractors

Hands-on management of Work Order System and Work Order Management

Initiate service requests as needed to support Client requests/needs

Monitor WO's dispatched to suppliers to ensure compliance with SLA's and WO Management

Timely and accurate review and approval of all vendor invoices, follow up and close-out of invoices where discrepancies are identified

Other duties as assigned

Qualification

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Microsoft Office SuiteCorrigo work order systemProfessional communication