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Company

DXC Technology · 12 hours ago

ServiceNow Solutions Consultant

Georgia, United States

Full-time

Remote

Mid Level

$91K/yr - $170K/yr

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No H1B

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Responsibilities

General knowledge of ITSM and IT concepts

Strong problem-solving and analytical skills

Excellent communication and presentation abilities

Proven experience in a similar role, preferably in a technology or consulting environment

Technical proficiency and the ability to understand and convey technical concepts to non-technical stakeholders

Customer-focused mindset with the ability to design solutions which provide business value

Ability to share knowledge and expertise within the organization to enhance the team's overall capabilities

Collaborate with clients to assess their business objectives, challenges, and requirements

Design solutions to provide clear business value to customers and improve efficiency

Analyze client requirements and design tailored solutions using the ServiceNow platform

Utilize technical expertise to design innovative solutions that drive value for clients

Ensure that solutions align with best practices and industry standards

Continuously optimize ServiceNow solutions to improve efficiency and alignment with client objectives

Coordinate with Account Teams and Bid Mgmt Teams to provide ServiceNow solutions within the context of larger service offerings and proposals.

Tailor product and DXC service offerings to meet the specific needs of the client

Act as a subject matter expert on ServiceNow to provide accurate guidance to clients

Assist in creating compelling proposals, quotes, and presentations

Participate in RFP (Request for Proposal) responses and other pre-sales activities

Help clients evaluate the ROI (Return on Investment) of proposed solutions

Build and maintain strong relationships with clients by understanding their evolving needs

Conduct presentations and workshops to showcase the value of ServiceNow solutions as well as the specific value of the related DXC offerings

Conduct discussions and workshops to identify detailed requirements of customers and to assess current state

Maintain an in-depth understanding of the ServiceNow platform, applications, capabilities, and best practices

Knowledge of ServiceNow integration capabilities with external applications

Stay current on ServiceNow product updates and new features

Proven experience in one or more areas related to ServiceNow solution consulting, implementation, support, and administration.

Work closely with the sales team to understand client needs and align proposed solutions with sales strategies

Work closely with sales, project management, and technical teams to align solution designs with client goals

Collaborate with product development and solutioning teams to provide solutions based on client input

Qualification

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ServiceNow platformServiceNow certificationITSM knowledgeSolution designIntegration capabilitiesCustomer-focused mindset

Required

In-depth knowledge of the ServiceNow platform

Knowledge of DXC’s products and services

Strong problem-solving skills

Ability to work closely with clients and collaborate with internal solutioning/delivery teams