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Company

Harvard University Alumni Affairs and Development (AA&D) · 13 hours ago

Development Assistant Specialist, Direct Response Marketing (67568BR)

Cambridge, MA

Full-time

Remote

Entry Level

1+ years exp

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Higher Education

Insider Connection @Harvard University Alumni Affairs and Development (AA&D)

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Responsibilities

Provides DRM team with project support including asset coordination, proofreading, captioning, appeal data review and quality control, ad hoc basic design support, and preparing project materials for production.

Leads production of lists mail and email fundraising efforts. Participates in audience segment discussions, pulls lists, aligns files with copy decks, and applies tracking measures. Anticipates data opportunities and challenges and works to identify solutions.

Monitors mail and digital appeal schedules, ensures adherence by following up with key players.

Distributes appeal calendars and samples; maintains the DRM page on The Source (Alumni Affairs & Development’s internal website).

Leads management of email accounts and responses to digital appeals. Exercises sound judgement on high-sensitivity topics; ensures excellent customer service to cultivate trust and appreciation. Reports out to the team, particularly around appeal deployment dates.

Maintains standard email responses and anticipates new donor/prospect needs creatively.

Regularly update alumni/donor database, ensuring accurate and timely entry of information.

Generates appeal codes and QR codes, requests vanity URLs, submits mass upload requests, and maintains select donor lists in support of tracking appeal results.

Manages essential records, processes, and repositories for the DRM Team: asset libraries, foundational job aids, and project management filing systems. Proactively ensures that job aids are current and accurate.

Assists the Managing Director with budget tracking and expenses.

Supports DRM team for expense reports, supply orders, and meeting planning and scheduling and helps with Development Communications team-wide meetings and events.

Cultivates favorable relationships and works closely with colleagues across Alumni Affairs and Development to accomplish annual goals.

Serves as key liaison and DRM ambassador with other Development Assistants throughout AA&D.

Qualification

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Microsoft Office SuiteDatabase managementCustomer relationship managementPhotoshopInDesignSalesforce Marketing CloudThankViewSocial media

Required

1-2 years of related experience, education may count towards experience

Advanced proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) with the capability to master new software applications and technologies in database management.

Strong organization, time management, and attention to detail

Strong interpersonal and communication skills

Occasional overtime hours may be required.

Preferred

Collaborative and results-oriented team player with a willingness to learn/proactively acquire new skills as technologies and best practices evolve

Shows creativity and intellectual curiosity, as well as initiative and flexibility

Ability to work independently and prioritize in a complex organizational environment

Familiarity with customer relationship management (CRM) systems and databases; tools and platforms such as Photoshop, InDesign, Salesforce Marketing Cloud, ThankView, and social media.

Ability to establish and promote good working relationships with peers, alumni, and donors.

Commitment to diversity, equity, inclusion, and belonging principles

Benefits

Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.

Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.

Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.

Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.

Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.

Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.

Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.

Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.

Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.