The Helper Bees · 13 hours ago
Implementation Project Manager
Austin, TX
Full-time
Remote
Mid Level
3+ years exp
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Responsibilities
Manage and oversee the implementation specialists, assigning projects to the appropriate specialist based on expertise, workload, and project complexity.
Ensure on-time and high-quality delivery product launches with our partners.
Partner with the sales and account management teams to understand client-specific requirements and commitments, ensuring alignment during the launch process.
Work closely with internal stakeholders, including operations, development, and product teams, to define implementation plans, timelines, and deliverables.
Assist implementation specialists with defining project scopes, clarifying delivery timelines, and effectively managing partner expectations.
Manage the integration of new product developments or features required for specific implementations, coordinating with the product and engineering teams.
Develop and refine scalable processes, templates, and tools to streamline the implementation of solutions across multiple business lines.
Conduct post-launch reviews to identify lessons learned and implement improvements for future launches.
Monitor and report on key performance indicators (KPIs) related to launch success, including timelines, client satisfaction, and operational efficiency.
Qualification
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Required
Proven track record of managing large-scale implementations, preferably in the insurtech or broader fintech/healthtech industries.
Strong project management skills, including experience with tools like Jira, Asana, or equivalent.
Excellent client relationship management skills, with the ability to translate technical concepts for non-technical stakeholders.
Data-driven mindset with experience in analytics and the ability to uncover insights to improve processes.
Familiarity with insurance lines such as Long-Term Care, Medicare Advantage, or Property & Casualty is a strong plus.
Experience with Salesforce configuration and managing third-party contractors, particularly Salesforce engineers.
Exceptional communication, collaboration, and leadership skills to coordinate across internal teams and external partners.
Ability to operate in a fast-paced, high-growth environment, managing multiple priorities effectively.
Bachelor’s degree in Business, Project Management, or a related field is preferred.
Minimum of 3 years of experience in a project management, implementation, or client-facing product role.
Prior experience in scaling implementation processes in a startup or high-growth company is desirable.
Experience in the healthcare industry is a plus!
Ability to remain at your designated workstation for the duration of the workday.
The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
The ability to observe details at close range (typically on a computer screen).
Candidates must have a reliable internet connection and a designated work environment conducive to professional phone calls and sensitive data.
Company
The Helper Bees
The Helper Bees is an InsurTech startup that helps seniors and their families find solutions to aging in place.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$19.22MKey Investors
Trust VenturesSilverton PartnersTechstars
2022-01-12Series B· $12.8M
2020-07-22Series A· $6M
2018-02-23Undisclosed· $0.1M
Leadership Team
Char Hu
CEO
Danny Lynch
CTO & Co-Founder
Recent News
2024-05-05
2024-04-07
Company data provided by crunchbase
