SYNCELL INC. · 1 day ago

(Sr.) Field Application Scientist- Eastern North America

Boston, MA

Full-time

Remote

Mid, Senior Level

$110K/yr - $150K/yr

5+ years exp

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Responsibilities

Develop expert-level knowledge of Syncell’s Microscoop technology, including sample preparation techniques, instrumentation, software, network communications, and full integration of the overall platform

Develop expert-level knowledge of preparing tissue samples with Syncell’s reagents and chemistry and how they impact the performance of the platform

On-board, train, and support new customers to ensure protocols are understood and followed properly

Work collaboratively with your field sales counterpart to achieve revenue targets.

Help to develop territory sales and business development plans, including identification of KOL’s and other key potential customers.

Support customers in their data workflow to ensure high-quality results are generated efficiently in a broad range of applications

Provide technical guidance to customers on experimental design for single-cell spatial analysis

Document customer issues, investigate underlying causes, and work closely with the Syncell support and R&D teams to implement solutions

Closely collaborate with the sales team in identifying new customer and market opportunities

Collect feedback from current customers and communicate to product teams and management to help guide product development

Help to qualify and develop opportunities by understanding and assessing needs/goals of prospective customers. Provide customized pre-sales consultations and presentations.

Throughout the sales process, be a consultant to convey appropriate product and performance expectations to the customer, while helping to guide the sales process toward success.

Work collaboratively with other applications colleagues to support customer training and post-sales support.

Deliver effective product/applications presentations, workshops, and seminars.

Be engaged and excited about how our technology can help our customers.

Have a keen focus on customer support and customer success so that our customers are our best advocates.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Syncell Microscoop technologyProteomicsMicroscopyField application scientistSample preparation techniquesMass spectrometryTissue-based workflowsExperimental designData workflow supportCustomer supportRelationship-building skills