200+ applicants

Company

Signify Health · 1 day ago

Client Operations Analyst

United States

Full-time

Remote

Entry Level

$46K/yr - $79K/yr

2+ years exp

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Responsibilities

Provide support for 5-6 client accounts

Partner with internal teams in support of client program objectives

Regular meetings with internal stakeholders to ensure alignment on client requirements & deadlines

Organize and present KPIs to internal stakeholders

Execute on client SLAs relative to reports, deliverables, and member feedback

Assist with reconciliation efforts to ensure all client deliverables meet or exceed SOW requirements

Client meeting documentation: data entry, meeting minutes, action items

Oversight of client marketing materials and direct mail campaigns

Monitor success and serve our clients through the completion of ad-hoc reporting projects

Quality assurance for reports and deliverables; report manipulation based on client requirements

Communicate updates and escalations with internal stakeholders in support of client programs

Ticket submission and tracking for client requests directly related to the success of the program

Internal tracking, documentation, and client response formulation for member grievance

Account coverage in the absence of the Client Success Executive or Manager

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

ExcelGoogle SuiteClient-facing experienceData analysisCross-functional collaboration

Required

2+ years of relevant work experience

Astute in reviewing and organizing data in Excel

Experience using Google Suite (Gmail, Sheets, Slides)

Ability to clearly articulate via verbal and written communication

Meticulous self-starter with a proven track record of working independently in a remote, fast-paced environment

Experience balancing multiple work commitments and prioritizing tasks appropriately

Confidence to seek clarification when encountering unfamiliar situations

Effectively collaborates with cross-functional teams

Preferred

Bachelor’s degree preferred but not required

Client-facing experience preferred but not required

Benefits

Medical, dental, and vision benefits

401(k) retirement savings plan

Employee Stock Purchase Plan

Education assistance

Free development courses

Paid time off programs

Paid holidays

CVS store discount

Discount programs with participating partners

Company

Signify Health

Glassdoor

3.3

Signify Health is a healthcare platform that develops value-based healthcare payment programs.

Founded in 2017

Dallas, Texas, USA

1001-5000 employees

https://www.signifyhealth.com

H1B Sponsorship

Signify Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (7)

2022 (9)

2021 (9)