TRAILS · 7 hours ago
IT Manager
Remote - United States
Full-time
Remote
Mid Level
$108K/yr - $114K/yr
4+ years exp
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No H1B
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Responsibilities
Manage the day to day operations of the Technology Operations team
Directly supervise and support a small team of Technology Operations Specialists
Create and implement Standard Operating Procedures for the Technology Operations team to establish and maintain service standards and ensure all standards are met
Serve as an escalation point for complex and/or escalated technical issues
Manage and maintain relationships with third-party managed service providers
Ensure Technology Operations resources are available and trained to support the organization’s strategic initiatives effectively
Collaborate across the organization and with department leaders to identify and address the technology needs of all TRAILS departments
Optimize application configurations to align with and adapt to evolving business requirements and strategic priorities
Co-lead the execution of the future TRAILS IT Security Strategic Plan in collaboration with the IT Director and other key players
Ensure the Technical Operations team is equipped to support the organization’s core software, including Salesforce CRM, a future LMS, and other tools
Collaborate with other teams to understand business processes and ensure software configurations align with department and organizational needs
Develop and implement a hardware lifecycle management plan and oversee equipment replacement processes
Maintain strong relationships with various application technology vendors
Coordinate application upgrades and testing to ensure smooth transitions and minimize user disruptions
Support Tech Operations Specialists in application integrations to enhance system efficiency and interoperability
Follow internal and broader technology best practices to communicate changes and minimize end user disruptions
Collaborate across the organization to create and continually foster a security-first mindset among all TRAILS employees
Conduct annual reviews of application permissions to ensure appropriate access controls are in place and maintained
Continually ensure best practices are followed for application security to safeguard organizational data
Assist with annual security audits and remediation of findings
Attend team and all-staff meetings and participate in workgroups and other relevant TRAILS meetings
Provide general back-up support to the IT Director and other members of the Operations teams as circumstances dictate
Qualification
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Required
4+ years of people management experience in a technical role
4+ years of enterprise application management and technical operations and project management experience
Demonstrated prior experience creating, implementing, and evaluating IT policies, processes, and best practices from scratch
Demonstrated technical operations experience in a rapidly growing environment
Prior experience implementing strategic priorities
Broad and deep technical proficiency and knowledge in both hardware and software
Demonstrated proficiency with Salesforce, Google Workspace, Microsoft Office 365, Windows and OSX operating systems
Demonstrated experience with enterprise application administration, including configuring software to meet business process needs
Exceptional organization, prioritization, and task management skills, especially in a dynamic and growing work environment with competing demands
Demonstrated commitment to diversity, equity, inclusion, and belonging
Willingness to travel within the US for 1-2 multi-day team meetings per year
Bachelor’s or Associate’s degree in an Information Technology-related field
Applicable experience and competencies may be considered in lieu of formal education
Benefits
Medical
Dental
Vision
403B with a safe harbor match
Short and long term disability
Generous holiday and paid time off package
Company
TRAILS
TRAILS is a nonprofit organization that offers mental health care and counseling services to needy students.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
ICONIQ Capital
2024-02-15Grant
Company data provided by crunchbase
