TEKsystems · 8 hours ago
Salesforce Engagement Manager II
Chicago, IL
Full-time
Remote
Lead/Staff
$105K/yr - $150K/yr
13+ years exp
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Hiring Manager
John T. Howlett
Insider Connection @TEKsystems
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Responsibilities
Customer-First Mindset: Urgently and actively accountable for project and customer requirements to ensure customer satisfaction and contract compliance
Succinctly understands and explains how application solution addresses customer needs and discusses benefits in terms of business value versus technology features
Establish and perform periodic customer, project, and solution “health checks” with client project teams baselined on the target metrics associated with the Value Streams defined at the onset of the engagement
Ensure customer reference-ability and support and enhance ongoing relationships
Define and implement a Communication Plan that meets project and customer expectations, then urgently ensure a rhythm of “continuous communication” and escalation inside TEK and with the client relative to project status, opportunities, and imminent risks
Participate in the development and execution of an Account Strategy in collaboration with internal stakeholders
Innovative: Thinks out of the box and works to solve business problems
Drives growth by relentlessly searching for new and improved ways of serving our internal and external customers. Collaborates heavily with Practice, Solutions, and Sales Teams towards this end with an ability to highlight risks associated with activities that deviate from stated business goals and define costs associated with deviation.
Leadership Presence: Inspires and motivates a sense of direction and purpose
Energizes team members to strive towards a compelling vision of the future by embracing and embodying company values in all aspects of their work
Offers clarity around project goals and objectives to enable effective collaboration towards a shared purpose
Strategic Perspective & Judgement: Maintains a clear view of the customer’s current and future business needs above and beyond the engagement deliverables
Uses deep industry and cultural knowledge to anticipate trends and opportunities; takes a long-term view of the business and the broad strategy and translates it into meaningful goals and objectives
Collaborates with the account team to ensure costs, planning, governance, and risks are visible and issues are resolved
Project and Team Management: Possesses sufficient experience directly managing Salesforce projects as it relates to the position of EM II
Able to articulate the high-level activities and deliverables during each phase of the project lifecycle
Able to articulate high-level KPIs that he/she tracks to manage and control project
Demonstrates ability to work as a part of a team
Seeks the perspective and expertise of others
Customer Focus: Ability to articulate the value provided to the customer
Demonstrates effective customer management skills and delivers services in a timely and professional way
Organizational Agility / Drives for Results: Understands and supports the approach and solution design proposed by collaborating with customers and stakeholders to manage their expectations, proactively resolve business issues on time, and then work vigorously to ensure the path towards fulfilling customer expectations is always dignified
Urgently and actively develops, maintains, and tracks quantifiable metrics that support business and project goals
Continually healthily challenges others and addresses performance gaps well before there are any negative impacts on service delivery
Situational Leadership – Adjusts behavior to best fit the style of others and the needed style based upon the situation, the customer culture, and project goals
Self-Awareness & Development – Recognizes own strengths and weaknesses, admits mistakes, proactively seeks feedback from others, and extracts learning from failure
Building Relationships / Trust & Assessing Talent: Collaborates / Creates Buy-In – Builds both informal & formal relationships across organizational boundaries.
Assessing Talent & Push – Mentors, manages, and develops project team members; conducts annual reviews of employee performance where required
Leading Inclusively – Recruits, develops, and retains a diverse, high-quality workforce; maintains a high-performing team that leads and manages an inclusive workplace and maximizes each person’s talents to achieve sound results.
Qualification
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Required
B.S. in Computer Science (other majors acceptable with requisite experience)
13 or more years of experience in information technology and professional services at a consulting services technology provider
5 or more years of project management experience
4 or more years of Salesforce experience is a must; ideally someone who started his/her career as a developer and then rose through the ranks
Experience in enterprise architecture and solution design
Demonstrated hands-on and end-to-end ownership experience in managing Salesforce implementation, integration, or customization projects
Understanding of the Salesforce platform, including Sales Cloud, Service Cloud, Marketing Cloud, and Salesforce1 and its functionalities
Certifications such as Certified Salesforce Administrator, Sales Cloud Consultant, or Service Cloud Consultant
Excellent grasp of project management methodologies such as Agile or Scrum, specifically in the context of Salesforce-related projects
Proven track record in stakeholder management, requirement gathering, and translating business processes into Salesforce solutions
Excellent experience with MS Office (Excel, Word, PowerPoint)
Possesses incredible degrees of situational awareness with 'Customer First Mindset'
Operates with a sense of 'healthy paranoia' by continually ensuring the customer expectations and goals are urgently dignified and that any potential barriers or risks to success are immediately escalated and addressed
Excellent oral and written communication skills, analysis and problem-solving skills, and time management and organizational skills
Demonstrated experience communicating with and presenting to senior executive/director levels
Superior people and personnel management skills
Self-Development – Active in and passionate about their own personal and professional development and remains up to date on required readings and training; understands areas for growth and learning, create a plan to improve, and aggressively pursue that plan
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (16)
2022 (23)
2021 (45)
2020 (48)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President Global Alliances
Recent News
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