Hunger Free America · 9 hours ago
USDA NHC Hunger Hotline Program Associate
United States
Full-time
Remote
Entry Level
$25/hr - $25/hr
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Insider Connection @Hunger Free America
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Responsibilities
Responding to calls on the USDA National Hunger Hotline to provide referrals (by phone, text, or email) for federal and community food and social service resources (in 8-hour shifts occurring between 8 a.m. to 8 p.m. EST, Monday – Friday)
Collecting data on call trends with call surveys
Speaking with callers in crisis and de-escalating conflict
Conducting data research, validation, and entry related to the Clearinghouse Database
Translating documents and texts from English to Spanish or vice versa for Clearinghouse outreach and communications materials
Creating and hosting presentations relating to the Clearinghouse and nutrition programs
Conducting outreach as needed
Keeping up with federal and nonprofit nutrition program changes as they occur
Other duties relating to Clearinghouse operations, as assigned
Qualification
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Required
Education in social work, social services, public health, nutrition or other related fields
Prior work or volunteer experience with emergency food programs, safety net programs, and other social services
Proficiency with using Microsoft Office programs like Word, Excel, and PowerPoint
Proficiency with using office software programs such as Salesforce and Slack, or ability to learn quickly
Fluency in Spanish (no exceptions)
Adaptability and ability to work well under pressure
Organized self-starter who works well independently
Excellent time management
Flexible schedule required (see bullet at end of list for exception)
Must be available to work at least one closing (12PM EST - 8PM EST) shift per week, with possible additional closing shifts, as-needed
Must be available to work the closing shift at least one Friday a month, depending on availability, need, and number of Fridays in a month
Typical shifts are 8AM - 4PM, 9AM - 5PM, 10AM - 6PM, and 12PM - 8PM. Shifts will rotate throughout the week and month with efforts made to keep a consistent weekly schedule when possible
An exception to the schedule requirements can be made to accommodate a schedule of 12PM - 8PM EST (9AM - 5PM PST), Monday - Friday
Must be able to frequently remain in a stationary position
May occasionally move about inside the office to access filing cabinets, office machinery, other offices, etc.
Constantly operates a computer and other office productivity machinery such as a phone, calculator, copy machine and computer printer
May occasionally travel around New York City and possibly outside of NYC to attend meetings, conferences, and other organizational events
Frequently communicates with staff, donors, volunteers, and clients and must be able to exchange accurate information in these interactions
Benefits
Strong health insurance plan which includes fully paid employee premiums and a health reimbursement account
Generous vacation, holiday, and sick time
Company
Hunger Free America
Hunger Free America is a charity organization that works as an anti-hunger and anti-poverty organization.
Founded in 1983
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Joel Berg
CEO
Julie Tedford
Chief Financial Officer
Company data provided by crunchbase
