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Sandhills Global · 6 hours ago

Collections Specialist - Currency

Scottsdale, AZ

Full-time

Onsite

New Grad, Entry Level

Sandhills Global is seeking a Collections Specialist responsible for contacting clients with past due payments and resolving billing and credit issues. The role involves maintaining a healthy loan portfolio by establishing repayment plans and monitoring account status, along with producing various reports for management.

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Responsibilities

Monitor the loan portfolio for past due / late payments and identify overdue accounts

Contact customers with late payments and attempt to either collect the past due amount or negotiate a partial payment plan to collect past due amounts

Use credit bureau data, post office information, internet searches and other tools to try to locate customers who have moved or changed phone numbers

Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer

Resolve customer issues and complaints concerning billing and other customer service issues

Submit regular reports on the status of unpaid accounts and any repayment progress

Qualification

MS OfficeNegotiation skillsCommunication skillsBillingCollection processesProblem-solving skillsTeam communicationProfessional demeanorIndependenceOrganizational skillsFlexibility

Required

Proficient computer skills in MS Office

Ability to handle escalated customer calls and complaints in a professional manager

Excellent organizational, oral and written communication skills

Good level of problem-solving and negotiation skills

Ability to gain good knowledge of billing and collection processes

Able to work independently and communicate within a team environment

Professional appearance and demeanor

Flexible and open to change

Stable and progressive work history

Results oriented

In Office Position. 4.5-day regular work week. The ability to commute daily to the local office is required

Able to work with minimal supervision

Ability to travel both air and surface – valid driver's license required

Preferred

Associate or bachelor's degree with major in business, communication, finance or accounting, preferred, or equivalent work experience in a related field

Company

Sandhills Global

Glassdoor3.0

Sandhills Global is an information processing company that connects brands to buyers and sellers in different industries. It is a sub-organization of Sandhills Global.

Founded in 1978