Gainwell Technologies · 8 hours ago
Call Center Representative - Remote Arkansas
Little Rock, AR
Full-time
Remote
Entry Level
$27K/yr - $39K/yr
1+ years exp
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Responsibilities
Manage inbound calls from providers regarding CVO (Credentialing Verification Organization) and Provider Enrollment inquiries.
Document each call by creating a CTN (Call Tracking Number) as a record.
Escalate concerns and issues to management as needed.
Actively contribute as a productive team member.
Perform tasks that go beyond basic support responsibilities.
Follow instructions and direction from leadership, with the ability to handle tasks and assignments independently.
Identify, prioritize, and resolve straightforward issues independently, while appropriately escalating more complex matters.
Ensure compliance with contract requirements, business unit policies, and relevant legal regulations.
Demonstrate excellent communication skills and professional phone etiquette.
Exhibit a high level of attention to detail and accuracy.
Qualification
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Required
High school diploma or equivalent (G.E.D.).
1-2 years of experience in a Contact Center or Call Center environment.
Demonstrate excellent communication skills and professional phone etiquette.
Exhibit a high level of attention to detail and accuracy.
Candidates must reside in Arkansas to be eligible for this remote position.
Successful completion of a pre-employment assessment related to call center operations is required.
Work schedule: Monday to Friday, between 6:00 AM and 6:00 PM CST.
To work effectively as a teleworker with Gainwell, employees must have a broadband internet connection with a minimum speed of 24 Mbps download and 8 Mbps upload.
Preferred
Background in healthcare.
Experience with call center software such as CxOne or Avaya is a plus.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook, Teams) and web browsers (Edge/Chrome).
Benefits
Generous, flexible vacation policy
401(k) employer match
Comprehensive health benefits
Educational assistance
Leadership and technical development academies
Company
Gainwell Technologies
Gainwell Technologies is a provider of Information Technology & Services. It is a sub-organization of Veritas Capital.
10001+ employees
H1B Sponsorship
Gainwell Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (37)
2022 (101)
2021 (55)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$1M2023-06-08Grant· $1M
Leadership Team
Paul N. Saleh
President and Chief Executive Officer
Jacob Sims
EVP and Chief Technology Officer
Recent News
Texas CEO Magazine
2024-06-04
Company data provided by crunchbase
