54 applicants

Company

AlphaSense · 10 hours ago

Senior Manager, Customer Success Operations

Remote - United States

Full-time

Remote

Mid, Senior Level

$120K/yr - $150K/yr

5+ years exp

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AnalyticsArtificial Intelligence (AI)

Comp. & Benefits

H1B Sponsor Likely

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Responsibilities

Optimize our existing Customer Success processes to ensure scalability

Partner with our Customer Success leaders to provide productivity gains and higher user adoption/retention rates

Identify areas of opportunity across our technology stack, processes and workflows that will enhance productivity and present, implement, and measure solutions

Understand SFDC Processes and Identify areas of improvement (e.g. opp to quote challenges, task mgmt, user swaps, etc) and provide suggestions to the Deal Desk & User Mgmt team for continued improvement

Create and optimize Director and Manager level reporting, including attainment, trends, and on-demand reporting such as dashboards

Develop strong relationships with the Customer Success team to understand and implement best practices, focusing on where they lack visibility and see gaps in processes

Own the Quarterly Business Review (QBR) process, including working with leaders to create and refine templates and prioritize Asks of the Business coming out of QBR meetings from both leaders and individual contributors

Partner with our Insights to understand dive deeps within data and how processes can be improved based on data-driven insights and recommendations

Partner with our Enablement team to roll out and improve training and adoption of existing tools and processes

Be the 'go to person' for the Customer Success organization

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Success OperationsB2B SaaSSales ProductivityData-Driven InsightsSFDC ProcessesProject ManagementCross-Functional Collaboration

Required

At least 5-7+ years of experience working with a Revenue organization and playing a key role in driving productivity for the Customer Success team

Operations professional with a passion for driving productivity, improving processes and using new technology to drive revenue at a high growth B2B SaaS company

Experience optimizing and rolling out new technology, workflows, and processes within a sales organization

Excellent communication skills, and the ability to work in a dynamic, fast-paced and fun environment

An ability to think strategically, act tactically and write effectively

A creative problem solver that identifies new and innovative ways to drive sales productivity

A strong project manager who enjoys 'making things better'

Enjoy working cross-functionally and building strong relationships with various stakeholders across the business

Demonstrates exceptional organizational skills and attention to detail

Experience with the B2B sales process and the tools it takes to succeed

Benefits

Performance-based bonus

Equity

Generous benefits program

Company

AlphaSense

Glassdoor

3.9

AlphaSense is a platform harnessing AI to deliver insights, helping professionals make informed, impactful decisions. It is a sub-organization of AlphaSense.

Founded in 2008

New York, New York, USA

1001-5000 employees

https://www.alpha-sense.com/

H1B Sponsorship

AlphaSense has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (3)

2022 (3)

2021 (3)

2020 (4)