Grafana Labs · 11 hours ago

Onboarding Solutions Architect, PST or CST(Remote, USA)

United States (Remote)

Full-time

Remote

Entry, Mid Level

$135K/yr - $165K/yr

2+ years exp

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Comp. & Benefits

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Responsibilities

Provision licenses for new customers

Directly implement Grafana functionality during customer onboarding

Be responsible for full activation within 90 days

Collaborate with Sales, SEs and Observability Architects to ensure a smooth and seamless knowledge transfer from pre to post sales

Teach training sessions using our standard content

Collaborate with Customer Experience strategy teams to create and manage engaging and useful onboarding documentation, videos, presentation material for customers

Document and share customer success and intervention stories

Maintain a high level of professionalism, empathy, business, and technical acumen across multiple customers at one time, connecting trends and themes as you go

Have deep observability expertise in order to implement, train and troubleshoot with our customers.

Enjoy problem solving to understand what your customer is looking to resolve, mapping solutions to the gaps and outlining the value against the proposed solution

Work with the team to enhance customer documentation and create internal enablement material

Effective in understanding business needs and distilling the information into business and technical requirements.

Comfortable working with business and technological requirements and translating into the design of solutions, including data visualization, workflow recommendations, migrations, and enterprise scale architecture.

Speed is paramount. This team is nimble and is the fulcrum to accelerate the delivery of the solution for customers.

Be a strong advocate for adherence to standards and best practices.

Stay current on Grafana Labs, observability, and related technologies.

You'll be a key resource for our Sales, Product Management, Engineering, Support, and Professional Services teams as they look to drive innovation and improvements into future product and offering enhancements.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer OnboardingGrafanaKubernetesLinux System AdministrationCloud Platforms AWSCloud Platforms GCPCloud Platforms AzureSystems Architecture DesignProject ManagementObservability StackTechnical DeliveryDocumentation