Light & Wonder · 8 hours ago
Customer Service Agent
Egg Harbor, NJ
Full-time
Remote
Entry Level
$18/hr - $18/hr
1+ years exp
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Responsibilities
Handling all customer contacts (phone, email & live chat), following the Customer Service guidelines & procedures in a timely manner as per the defined SLA’s.
Proactively remaining current with internal customer service Standard Operating Procedures (SOPs)
Investigating fraudulent player behavior, taking appropriate actions as per the SOP such as monitoring transactions & customer records via internal and external fraud prevention systems.
Communicating through Customer Relationship Management and incident tools.
Provide 'Know Your Customer' and document verification services to customers.
Additional tasks may be required including updating & creating SOP’s, investigating patron complaints, and outbound campaigns.
Qualification
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Required
1-2 years of experience in a Customer Service position, preferably in a 24/7 Call Centre environment.
High School diploma (or equivalent)
Must be organized and detail oriented with a strong focus on providing superior Customer Service.
Excellent written and verbal communication skills, capable of explaining technical issues in a comprehensive manner
Strong time management skills that enable you to perform and deliver results with high work volumes.
A flexible team player who is willing to do ad-hoc tasks, quickly shift work priorities, and take on additional tasks as needed.
Enthusiastic and positive attitude, with a strong desire to learn all aspects of the business.
Must be able and willing to operate in a 24/7, shift work environment.
Preferred
Previous experience in the Online Gaming industry
Any technical certification or secondary education
Experience in a 24/7 call center
Company
Light & Wonder
Light & Wonder engages in cross-platform games and entertainment.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1984-08-31IPO
Leadership Team
Barry Cottle
President and CEO
Michael C. Eklund
Executive Vice President, Chief Financial Officer, Treasurer and Corporate Secretary
Recent News
Company data provided by crunchbase
