37 applicants

Company

Medtronic · 9 hours ago

US Field Service Senior Portfolio Manager - Remote (USA)

Orlando, Florida, United States of America

Full-time

Remote

Mid, Senior Level

$125K/yr - $187K/yr

7+ years exp

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Responsibilities

Effectively and autonomously manage the field service engineering team responsible for the Imaging, Robotic and Nav product portfolio, while driving financial and operational goals and objectives.

Contribute to setting the strategic direction for the field service organization, creating visibility to goals, initiative, and programs.

Provide strategic and tactical leadership to the product portfolio Field Service Organization, delivering support and guidance to Field Service Engineer (FSE) Managers who are directly responsible for FSEs who provide on-site technical support during the installation and maintenance of company products.

Own the relationship with sales organization to drive and deliver quick, effective resolution of issues, while supporting other potential sales opportunities.

Partner with all global field service organizations to drive consistency in all field service activities across the globe, sharing best practices, persuading, and gaining alignment across the multiple geographies.

Identify and implement large scale process improvements to drive better efficiency, utilization, and support of the field service organization to deliver a best-in-class level of support to our customers.

Introduce new programs to the Field Services organization together with Sales and Marketing that lend competitive advantage to the business.

Ensure adequate records and systems are maintained.

Maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design department’s attention

Serve as field service representation on specific field service acquisitions, partnerships, and new product development to ensure a smooth, streamlined transition and readiness to support upon launch of the product.

Drive customer escalation process with sales and other stakeholders.

Own and implement a new MDT-wide cross training program, for your portfolio, to increase resource availability while presenting a common face of Medtronic to our customers.

Drive MDT quality and service compliance standards

Manage and lead the capacity, skill building, team collaboration, and engagement of the U.S. Field Service team for your portfolio.

Drive accountability and ownership of customer satisfaction to lowest levels of the organization.

Coach and mentor direct reports, providing executive oversight of career development and growth.

Manage and own the Manage by Objectives (MBO) program to drive performance and metric improvement across your portfolio.

Accountable for on time completion of all field corrective actions, including scheduling, good documentation practices and obtaining final approval to close each action.

Lead and participate in continuous improvement activities across operations and service.

Ensure safe and ethical performance, including FDA/Regulatory compliance Quality System matters.

Responsible for special and confidential projects as assigned.

All activities must be performed in compliance with the Quality System.

Performs duties in compliance with environmental, health and safety related site rules, policies, or governmental regulations.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Managerial experienceMedical device industryImaging systemsRoboticsNavigation systemsFDA regulationsProject managementAgile methodologyLean Six Sigma

Required

Requires a bachelor’s degree and 7 years (5 years with advanced degree) of relevant experience with 5+ years of managerial experience.

Preferred

Requires broad management knowledge to lead multiple teams, while maintaining a mastery knowledge and skills within a specific technical discipline with a broad understanding of other areas in the job function.

Experience in the medical device industry, particularly with imaging, robotics, or navigation systems.

Familiarity with project management methodologies, such as Agile or Lean Six Sigma, to drive process improvements.

Proven ability to communicate complex technical information to both technical and non-technical audiences.

Understanding of FDA regulations and compliance standards in the medical device industry.

Benefits

Health, Dental and vision insurance

Health Savings Account

Healthcare Flexible Spending Account

Life insurance

Long-term disability leave

Dependent daycare spending account

Tuition assistance/reimbursement

Simple Steps (global well-being program)

Incentive plans

401(k) plan plus employer contribution and match

Short-term disability

Paid time off

Paid holidays

Employee Stock Purchase Plan

Employee Assistance Program

Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)

Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)

Company

Medtronic

Glassdoor

3.9

Medtronic is a healthcare technology company that designs and develops AI-based products and solutions for the medical industry.

Founded in 1949

Minneapolis, Minnesota, USA

10001+ employees

https://www.medtronic.com

H1B Sponsorship

Medtronic has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (185)

2022 (337)

2021 (383)

2020 (274)