Aderant · 9 hours ago
Associate Product Support Specialist - West Coast
United States
Full-time
Remote
Entry Level
1+ years exp
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Responsibilities
Provides product and technical support to customers, answering complex questions on function and usage of product via the telephone and/or Internet.
Serves as primary liaison between company and client.
Conveys customer feedback to product development staff. Possesses thorough knowledge of company’s products used by customers. Operates under moderate supervision.
Resolves clients' questions or problems over the telephone or Internet in the areas of system configurations/setup, product functionality and bugs/enhancements.
Keeps customer informed of how and when issues are resolved.
Involved in any additional follow up, testing and troubleshooting.
Responsible for appropriate referral to other departments and quality assurance areas.
Promotes and maintains a high quality, professional, service-oriented company image among users.
Ensure scheduled jobs complete successfully and troubleshoot as needed.
Participate in the application development review process and perform QA testing to ensure successful implementation of application changes and enhanced functionality.
Qualification
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Required
Excellent general technical skills for troubleshooting software issues, networking issues, database issues, web issues, and related
Candidates for this position should be familiar with SQL, experience with relational databases, Windows Operating Systems and web applications.
Able to resolve general product problems via telephone or email support.
Excellent writing, editing, interpersonal and communications skills.
Proficient PC skills used, as required, for testing, troubleshooting, call logging, product configuration.
Good problem-solving abilities and logic skills.
Professional appearance and presentation required.
Preferred
A bachelor’s degree is preferred, but not required.
1+ years’ software-related support experience is preferred, but not required.
1+ years’ experience working with customers is preferred, but not required.
Basic knowledge of Legal environments, not required, but are a plus.
Salesforce or comparable support ticketing system experience is a plus.
Company
Aderant
Aderant provides legal software and practice management software solutions.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2015-10-07Acquired
Leadership Team
Deane Price
Chief Executive Officer
M
Michael McKay
Vice President of Engineering
Recent News
2024-05-24
Company data provided by crunchbase
