Be an early applicantLess than 25 applicants

Company

Western Alliance Bank · 1 day ago

Customer Service Representative Team Lead

Dallas, TX

Full-time

Onsite

Mid, Senior Level

2+ years exp

Maximize your interview chances

BankingFinance

H1B Sponsor Likely

Insider Connection @Western Alliance Bank

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Responsible for dialing and transferring calls and loading leads into Velocify (CRM)

Assists with various functions including but not limited to reports management, daily management of the Team, i.e., answering team member questions, participating in interviewing and hiring process of new CSRs

Assists with training of new hires and assists during the Performance Evaluation process by providing minimal input

Provides Team support by encouraging, motivating and assisting Team members in accomplishing daily dial and transfer goals

Maintains Team motivation by overseeing daily contests which benefits dials and transfer counts

Also provides coverage, leadership and direction to the CSR Team when CSR Manager is in meetings and/or absent and performs any additional tasks/functions as requested.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Call Center experienceMicrosoft OfficeVelocifyGensys Cloud

Required

High School Diploma or GED equivalent required

2-3 years of Customer Service Call Center Team Lead experience in a mortgage or financial institution setting required

Proficiency with Microsoft Office

Strong communication skills

Preferred

Associate or bachelor’s degree preferred

Experience working with Velocify and Gensys Cloud preferred

Benefits

Medical and dental insurance

Time off

Great 401k matching program

Tuition assistance program

Employee volunteer program

Wellness program

Company

Western Alliance Bank

Glassdoor

3.5

Western Alliance Bank is a banking firm that offers commercial and business banking solutions.

Founded in 1994

Phoenix, Arizona, USA

1001-5000 employees

https://www.westernalliancebancorporation.com

H1B Sponsorship

Western Alliance Bank has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (41)

2022 (33)

2021 (11)

2020 (10)