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Company

Convergint · 8 hours ago

Program Administrator - Premium Service Center - Remote

United States

Full-time

Remote

Entry Level

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BiometricsHealth Care

H1B Sponsor Likely

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Responsibilities

Open and monitor work orders working with local Convergint offices (CTCs) for updates and resolutions, providing direction on solutions based on knowledge of customer requirements and history.

Perform Quality Assurance process on Preventative Maintenance reports.

Analyzes complex problems and delivers solutions where precedent may not exist. Looks beyond the immediate problem to the wider implications.

Monitors profitability for work orders and Customer Service Program (CSPs) as it relates to assigned accounts bringing areas of concern to the attention of the Program Manager. May be requested to participate in strategy meetings to improve profitability

Produces weekly, monthly, quarterly financial and/or performance reports, as requested by assigned accounts and/or Program Manager

Assists Program Manager in preparing information for Quarterly Business Reviews; may be required to participate in their presentation.

Attends weekly status meetings/calls; may conduct the meeting/call in the absence of assigned Program Manager.

Assists Program Managers in creating and implementing processes that will result in improved delivery and profitability as it related to assigned accounts.

Performs other duties and responsibilities, as requested or required.

Qualification

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Financial ReportingQuality AssuranceProblem AnalysisElectronic Industry ExperienceFire Alarm ExperienceLife Safety ExperienceBuilding Automation ExperienceHealthcare ExperienceState LicensesLocal Licenses

Required

Education: High School/GED or equivalent experience

Minimum Experience: 3 months relevant experience

Preferred

Experience in 1 or more of the following industries: electronic, fire alarm & life safety, building automation, and/or healthcare

Certifications: Must have or be able to obtain applicable state and/or local required industry licenses as required by state law.

Benefits

Company Holidays and Paid Time Off

Fun & Laughter Day Off

Medical, Dental & Vision Plan

Life insurance & Disability Plan

Wellness Program

401K Matching Plan

Colleague Assistance Program

Tuition reimbursement

Competitive salary and compensation plan

Vehicle reimbursement plan

Corporate Social Responsibility Day

And much more…

Company

Convergint

Glassdoor

3.8

Convergint is a global systems integrator focused on delivering results for our customers through unparalleled service excellence.

Founded in 2001

Schaumburg, Illinois, USA

10001+ employees

http://www.convergint.com

H1B Sponsorship

Convergint has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (3)

2022 (3)