Humana · 7 hours ago
Senior Learning Design Professional
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Health CareHealth Insurance
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Responsibilities
Design and develop learning solutions for both new hire and existing associates to support role-based organizational needs
Conduct needs analysis and use findings to develop learning solutions targeted to meet specific audience needs
Use a disciplined instructional design approach to create meaningful, memorable learning experiences
Select appropriate learning activities and methods to achieve objectives, and build those activities into a meaningful sequence
Selects appropriate media for delivery (instructor-led training, e-learning, virtual, blended learning, etc.) to ensure learning needs are effectively and efficiently met
Create high quality solutions that are creative, engaging, instructionally sound, complete, and accurately convey learning concepts
Identify and validate content to be used in learning materials based on input from Operational business partners, such as subject matter experts or key performers
Evaluate the success of learning solutions in terms of learning outcomes in collaboration with Operational metrics, performance change and business impact; identify trends and patterns in data
Prepare facilitator support materials (i.e. power point slides, leader/facilitator guides, learning activities, evaluation tools, etc.) and conduct 'train-the-trainer' sessions to ensure effective delivery and engaging learning experiences
Manage annual course review process: establish project timelines, milestones and regularly communicate progress to stakeholder.
Qualification
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Required
Minimum 4 years of experience with eLearning programs, and virtual learning solutions with a strong focus simulation & workflow development
Minimum 2 years in a consumer facing role within a business
Proficient in Adobe Captivate 8.0 (and above), Photoshop, Audition, Camtasia, Storyline, Assima, Articulate, and/or Salesforce
Strong verbal and written communication skills
Strong organizational skills with ability to manage multiple priorities
Strong knowledge of eLearning standards and Adult Learning Theory
Strong attention to detail and analytical skills
Flexibility navigating change in a fast-paced environment
Preferred
Bachelor’s degree
Experience developing curriculum content
Knowledge of United States healthcare landscape
Proficiency designing virtual Instructor-Led training using WebEx
Proficient project management skills
Minimum 5 years in contact center learning and development for Fortune top 50 organization
Minimum 3 years of facilitation experience with adult learners
Experience developing and managing courses in a LMS
Experience designing learning solutions for new software implementations
Benefits
Medical, dental and vision benefits
401(k) retirement savings plan
Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
Short-term and long-term disability
Life insurance
Company
Humana
Humana is a health insurance provider for individuals, families, and businesses.
Funding
Current Stage
Public CompanyTotal Funding
$6.82B2024-03-11Post Ipo Debt· $2.25B
2023-11-02Post Ipo Debt· $1.32B
2023-02-27Post Ipo Debt· $1.25B
Recent News
2024-12-18
2024-12-18
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