Mastech Digital · 8 hours ago
Customer Service Representative
United States
Full-time
Remote
Entry Level
1+ years exp
Maximize your interview chancesInformation Technology
Hiring Manager
Ritika Aithmian
Insider Connection @Mastech Digital
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Enter fax, phone, and email orders for multiple divisions into Oracle Order Management focusing on primarily nonstandard orders, this includes internal orders and government orders
Manage istore registration and inquiries
Respond to customer inquiries via phone, fax and email including making changes to existing orders, proof of delivery, order status, sales contact information, etc
Follow up to ensure appropriate documentation has been received or actions have been taken when necessary
Assist with other projects or departmental tasks as assigned
Work closely with internal customers on order status or inquiries
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
High School Diploma required
1-2 year’s previous Customer Service or call center experience in a fast-paced manufacturing setting required
Excellent multi-tasking and organizational skills
Highly proficient using a PC, the internet and MS Office applications especially Outlook
Advanced attention to details skills
Experience being in a call queue, and entering purchase orders into an order management system
Demonstrates the ability to communicate clearly and concisely, both orally and in writing
Must be able to demonstrate good time management and organizational skills, including the ability to multi-task
Positive, can-do attitude and the ability to work successfully in a team environment
Flexibility with regard to schedule during quarter end, or peak volume times is required
Punctual, regular and consistent attendance
Preferred
Associate or Bachelor's Degree preferred
Oracle experience preferred
Company
Mastech Digital
Mastech Digital provides IT associates in digital and mainstream technologies, Digital Transformation Services around Salesforce.com and SAP
1001-5000 employees
H1B Sponsorship
Mastech Digital has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (398)
2022 (900)
2021 (896)
2020 (594)
Funding
Current Stage
Public CompanyTotal Funding
unknown2008-09-26IPO
Leadership Team
Ashok Trivedi
Co-Founder & Co-Chairman
Recent News
Pittsburgh Business Times
2024-12-16
2024-04-07
Company data provided by crunchbase
