U-Haul · 9 hours ago
PT Live Verification Phone Agent - Remote
United States
Part-time
Remote
Entry Level
$16/hr - $16/hr
1+ years exp
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Responsibilities
Claim sessions for customers doing business with us via Truck Share 24/7.
Review each session for accuracy while answering any questions the customer may have.
Determine the proper course of action utilizing instructional materials reviewed.
Make outbound calls for verification of alternate contacts.
Communicate with the customer via phone or chat in an efficient and courteous manner.
Ensure compliance with the U-Haul policies in order to retain customer loyalty and prevent the re-occurrence of objections.
Review telephone, mail, and internet procedures for each communication received and respond a reply to each assigned customer with a specific time frame.
Listen to customer concerns, documenting them and resolving when able.
Qualification
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Required
Good listening, verbal, and written communication skills in both English.
Inbound call/phone experience (high volume highly preferred).
Excellent customer service skills.
1 year of customer service experience. (via phone highly preferred)
Technically savvy preferred.
Logic and reasoning skills.
Facial recognition skills.
Proficiency, attention to detail, and interpersonal skills.
Ability to multitask and assist multiple customers at one time (online sessions).
Once trained for phones agents will be required to simultaneously assist customers online and on inbound phone calls.
Good time management skills.
Reasonable and predictable attendance.
You must be available to work holidays.
Screenshot of your results for the Computer Specs test.
It is IMPERATIVE that you carefully read and follow the details and instructions listed regarding the tech requirements.
You must have a quiet, private work area.
Dependent and child-care arrangements must be made as if you were working at a U-Haul site.
All work duties including education must be performed at your home address.
If you want to switch or substitute computers at any time, manager approval is required in advance.
Have a wired USB headset with a microphone - adapters are not acceptable.
Have a web cam for use interacting with your manager. Not for use with customers. Webcam on laptop is acceptable.
Have minimum Internet speed requirements: 50MB download speed / 5MB upload speed (Recommended: 100MB download / 10MB upload).
Windows or Mac OS allowed;
If Windows then Windows 11 is required.
If Mac then MacOS 13 Ventura or newer is required.
Minimum RAM requirements: 16GB (Minimum) of RAM or greater (Recommended: 32GB).
Minimum processor requirement for Windows OS: CPU score of 6,000 (Minimum) or greater (Recommended: 10,000).
Minimum processor requirement for Mac: Core i5 processor or greater.
Internal storage requirements: SSD internal storage with 5GB (Minimum) free space.
Windows OS Users should have the following installed: Adobe Reader (set to default PDF viewer).
Web browsers: Internet Explorer, Google Chrome, and Microsoft Edge (Internet Explorer is preferred).
Mac OS Users should have the following installed: MacOS Preview (should be pre-installed on Mac OS).
Web browsers: Firefox, Safari, and Google Chrome (Chrome is preferred).
Once hired install and use the required Company software including a Company provided anti-virus software.
Use of a Wi-Fi is permitted if it meets all security-related criteria.
Preferred
Technically savvy preferred.
Benefits
Medical Reimbursement Indemnity Plan
Rx Savings Plus Discount Plan
Dental Plan
Vision Plan
Retirement Savings 401(k) Plan
Company
U-Haul
Their primary service objective is to provide a better and better product and service to more and more people a lower and lower cost.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2016-01-22Acquired
Leadership Team
Alyssa Espinoza
Executive Assistant to CEO
Recent News
2024-12-17
2024-12-11
2024-12-06
Company data provided by crunchbase
