Davies North America ยท 8 hours ago
Customer Service Representative
United States
Full-time
Remote
Entry, Mid Level
$18/hr - $18/hr
1+ years exp
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Responsibilities
Answer incoming calls
Gather, research and analyze client/claimant requests for information
Communicate effectively with claimants and internal/external personnel
Provide clear and accurate responses to requests for information
Distribute faxes throughout the day, including uploading necessary documents to claim systems
Provide phone coverage for multiple phone lines
Develop and maintain effective relationships and communication with co-workers, management, clients and vendors
Participate in special projects as needed and perform other related job functions as required
Provide administrative support to Claim department
Send necessary forms to claimants (ex: claim forms, name/address, etc.)
Process new notices, including claim set-up
Communicate with management, insured, insurance agents, client companies, legal and medical professionals regarding disability claims
Assist Claim Department (Directors and Claim Examiners) in daily functions and requests
Direct general inquiries from claimants/clients to the proper department and ensure that inquiries are handled in a timely and courteous manner
Support company values of We are Dynamic, We are Innovative, We are Connected, and We Succeed Together
Perform other duties as assigned
Qualification
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Required
High school diploma or combination of education and experience
One to two years of customer service or other relevant work experience
Excellent cognitive ability, analytical skills, organization and recall
Solid written and verbal communication and interpersonal skills
Basic client service skills
Solid knowledge of Microsoft Word and Excel
Detail-oriented
Ability to work in a fast-paced environment
Ability to work individually and as a team player
Ability to adapt to changes in the work environment
Benefits
Medical, dental, and vision plans to ensure your health and that of your family.
A 401k plan with employer matching to help you build a secure financial future.
Our time-off policies, including Discretionary Time Off for exempt employees and Paid Time Off (PTO) package for non-exempt employees, reflect our commitment to promoting a healthy work environment.
Paid holidays.
Life insurance and both short-term and long-term disability plans, providing essential financial protection for you and your loved ones.
Company
Davies North America
We deliver professional services and technology solutions across the risk and insurance market, including claims, underwriting, distribution, regulation, customer experience, human capital, digital transformation and change management.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Anne Ingoldsby
Chief Operating Officer
Beverly Adkins
Chief Operating Officer
Company data provided by crunchbase
