Intelerad · 8 hours ago

Critical Care Manager

United States

Full-time

Remote

Mid Level

3+ years exp

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Health CareMedical Device

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Responsibilities

Deliver exceptional service to assigned clients, ensuring strong relationships and goal achievement.

Gain a deep understanding of Intelerad’s products, services, and clients' HIT needs, including their business models and workflows.

Establish regular meetings for project resolution with each assigned account.

Identify and understand clients' pain points, issues, and challenges, and work with other departments to resolve them.

Manage the client's list of issues and collaborate with internal teams to develop solutions.

Engage other departments and resources as needed to drive client solutions.

Provide constant availability during critical situations and outages.

Encourage client participation in Intelerad’s initiatives (Webinars, Roadshows, Product Feedback, etc.).

Work with solution specialists to determine appropriate services and products for deployments and maintenance.

Successfully transition clients back to non-critical status and hand off to the appropriate support team or Client Success Manager.

Prepare and present regular, detailed reports on the status of all critical clients to C-Level leadership.

Qualification

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Client SuccessAccount ManagementHealthcare ITProject ManagementRadiologyCardiologyMedical ImagingPACSRISSaaSNetSuiteProcess Improvement