StemWave · 1 day ago

Client Success Manager (Remote - North America & Canada)

Boston, MA

Full-time

Remote

Entry, Mid Level

$60K/yr - $65K/yr

2+ years exp

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Responsibilities

Drive renewals and upsell opportunities. You will proactively manage client relationships to ensure satisfaction and renew subscriptions, helping clients maximize their ROI.

Lead B2B/B2C sales efforts. Use your sales expertise to help expand our client base and grow recurring revenue through effective cross-selling and upselling.

Deliver and communicate ROI throughout the client lifecycle, ensuring each provider understands the value they’re getting from our products and services.

Onboard new clients. Manage the handoff process from sales, coordinate device deployment, and guide new providers through setup and training for a seamless experience.

Maintain touchpoints. Keep in regular contact with clients to strengthen relationships, troubleshoot issues, and ensure they continue to see value in their investment.

Provide world-class service. Help refine and scale our client engagement strategies to ensure we’re providing the highest level of service and expertise.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

B2B salesB2C salesClient successCustomer retentionRevenue growthAccount managementCRM softwareSalesforceMonday.comGoogle AppsSlackMedical device industryChurn rate knowledgeOnboarding processProject managementHealthcare communicationLTV knowledgeMRR knowledgeCross-sellingUpselling

Required

Exceptional track record in B2B or B2C sales, ideally in a subscription-based environment (e.g., SaaS or medical tech), with a strong emphasis on renewing clients on subscription programs

2+ years of experience in client success, project management, or account management, focusing on nurturing long-term relationships and maintaining high client satisfaction

Familiarity with CRMs (e.g., Salesforce, Monday.com), Zoom, Google Apps (Gmail, Docs, Calendar), monday.com, and Slack

Knowledge of key CS metrics like LTV, MRR, Churn, and renewals

Experience driving revenue growth and client retention

Ability to communicate confidently with healthcare clients and stakeholders

Excellent organizational skills and the ability to manage multiple projects

Passion for healthcare and technology