Gainwell Technologies · 8 hours ago
Incident & Problem Management
Ohio, United States
Full-time
Remote
Entry Level
$43K/yr - $62K/yr
2+ years exp
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Responsibilities
Responsible for planning and coordinating all the activities required to perform, monitor, and report on the Incident and Problem management process.
Driving the efficiency and effectiveness of the incident management process.
Producing management information, including KPIs and reports.
Driving, developing, managing, and maintaining the incident process and associated procedures.
Ensuring that all IT teams follow the incident management process for every incident.
Coordinate the resolution of incidents utilizing technical resources in a 24x7x365 enterprise organization.
Send executive-style communications giving details of the incident and impacts to the business.
Provide a command-and-control presence on technical bridges driving work streams and engaging teams to resolve incidents.
Authoritatively and confidently guide incidents to resolution.
Produces Problem Management reports and management information.
Identifies trends and potential Problem sources (by reviewing Incident and Problem analyses).
Prevents the replication of Problems across multiple systems.
Coordinates meetings to resolve problems.
Maintains inventory of problems under analysis and their current progress and status.
Follow up on issues and progress with problem owners where necessary.
Identifies resources needed to resolve problems.
Reviews the efficiency and effectiveness of proactive Problem Management activities.
Qualification
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Required
Two years professional experience in incident management, practices and skills role.
Must be able to work unconventional shifts which will include weekends.
Must be able to participate in an on-call rotation for support outside business hours.
Working knowledge of IT Service Management tools (ServiceNow).
Broad technology understanding across Distributed Systems, Storage and Networks.
Benefits
Flexible vacation policy
401(k) employer match
Comprehensive health benefits
Educational assistance
Leadership and technical development academies
Company
Gainwell Technologies
Gainwell Technologies is a provider of Information Technology & Services. It is a sub-organization of Veritas Capital.
10001+ employees
H1B Sponsorship
Gainwell Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (37)
2022 (101)
2021 (55)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$1M2023-06-08Grant· $1M
Leadership Team
Paul N. Saleh
President and Chief Executive Officer
Jacob Sims
EVP and Chief Technology Officer
Recent News
Texas CEO Magazine
2024-06-04
Company data provided by crunchbase
