UMass Chan Medical School · 13 hours ago
Lead Disability Assistant/Administrative - REMOTE
Shrewsbury, MA
Full-time
Remote
Entry, Mid, Senior Level, Lead/Staff
5+ years exp
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Responsibilities
Manage unit work flow, assuring the proper numbers of Disability Assistants are assigned to each task on a daily basis.
Train new and existing Disability Assistants in work functions and job duties.
Monitor customer service phone queues for adequate coverage and provide call escalation response for front line staff.
Monitor unit key performance indicators.
Act as unit Disability Liaison for agency partner inquiries and issues.
Track priority case requests and ensure prompt completion of work on such cases.
Initial review of all disability supplements for accuracy, completeness, and alerting SPMP of priority cases and of important clinical information contained in cases.
Make complex decisions regarding privacy matters associated with the clients case, including determination of who DES may exchange information with regarding the clients case, what information may be mailed, and what is required, by HIPAA, to allow conversations to take place. These decisions are conveyed to SPMP through detailed case notes and individual consultation.
Determine if requests for information are legally complete, communicate with agencies about cases that do not meet HIPAA requirements for protected healthcare information and consult with SPMP about decisions regarding whether to return to cases to the agencies or clients for further development.
Telephone contact with clinical treating sources to assure timely receipt of clinical information at the request and direction of SPMP.
Review information in external databases such as the Massachusetts Medicaid Information System and MassHealth MA21databases in order to identify cases that SPMP could complete quickly.
Coordinate transportation of clients to consultative examinations and provide feedback to SPMP on unusual circumstances that would impact the review process.
Make decisions for rescheduling of clients clinical evaluations, based upon agency guidelines and provides input and feedback to SPMP. Explain complex state and federal regulations to clients, agencies and medical providers, answer disability process questions as they arise.
Perform other duties as required.
Qualification
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Required
Associates degree in business or a related field
5-7 years of relevant office experience
Demonstrated knowledge of medical terminology or willingness to take a course in Medical Terminology
Knowledge of HIPAA laws and regulations especially as it refers to the confidentiality of PHI
Knowledge of Microsoft Office products, Word, Excel, PowerPoint, and Outlook
Demonstrated ability to monitor and generate reports
Requires organizational and excellent interpersonal skills, oral and written communication skills necessary to interact with all levels of personnel.
Preferred
Experience in a medical setting
Knowledge of DEScovery database
Experience working as a member of an inbound/outbound call center
Experience training staff on complex tasks
Ability to create power point demonstrations for the purpose of training staff
Thorough understanding of DESs processes and procedures pertaining to all in and out of state contracts
Ability to create processes and procedures for new programs as need arises.
Company
UMass Chan Medical School
Massachusetts’ first and only public academic health sciences center is made up of three graduate schools.
5001-10000 employees
H1B Sponsorship
UMass Chan Medical School has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (3)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$11.6MKey Investors
Commonwealth of Massachusetts
2024-04-03Grant· $11.6M
Leadership Team
M
Marc Uknis
Adjunct Associate Professor Of Surgery, Microbiology & Applied Physiology
Recent News
Worcester Business Journal
2024-11-25
Calcutta Telegraph
2024-11-19
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