Lumen Technologies · 9 hours ago
Business Process Architect - Automation
United States
Full-time
Remote
Senior Level, Lead/Staff
$130K/yr - $173K/yr
10+ years exp
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Responsibilities
Process Analysis & Design: Assist in mapping, documenting, and analyzing current processes with an eye for detail. Help design future-state workflows optimized for automation and exceptional user experiences.
Automation Enablement: Identify opportunities for automation and continuous improvement. Collaborate with teams to streamline human interventions, ensuring a frictionless user experience.
Orchestration & Integration: Support the definition and modeling of processes for automated orchestration using tools like Temporal. Assist in integrating human task management systems, such as ServiceNow, into automated workflows.
Technology Understanding: Work closely with engineers and developers to align process designs with system capabilities. Stay informed about cutting-edge technologies, especially in telecom and NaaS domains, to drive innovative solutions.
Tools Mastery: Use modern process modeling tools like Miro, Lucidchart to create clear, actionable visualizations. Help design project-based workflows for ServiceNow and milestone-based flows for platforms like OneVizion for custom builds and tailored solutions.
Stakeholder Collaboration: Partner with cross-functional teams, including engineering, operations, and product, to ensure alignment on goals and execution. Collaborate with UX and design teams to ensure flows support an amazing customer and operator experience.
Qualification
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Required
Bachelor’s degree in Engineering, Computer Science, or a related field (or equivalent experience).
Typically 10+ years related experience, 8+ years related experience with Masters degree.
3+ years in business process architecture, process engineering, or a related role, preferably in telecom or technology sectors.
Experience with automation-focused tools and technologies, such as Temporal, ServiceNow, or similar platforms.
Background in process modeling with tools like Miro, Lucidchart, or equivalent.
Understanding of system design and the ability to collaborate with technical teams.
Familiarity with modern automation frameworks, APIs, and integration methods.
Preferred
Attention to detail; thrives in complexity.
Passion for innovation, process optimization, and pushing the boundaries of automation.
Strong problem-solving skills with a focus on results.
Benefits
Health
Life
Voluntary Lifestyle benefits
Company
Lumen Technologies
Lumen delivers the most secure platform for applications and data to help businesses, government and communities deliver amazing experiences
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$10.4M2023-05-22Post Ipo Equity
2020-01-31Post Ipo Debt
2018-06-21Post Ipo Equity· $2.4M
Leadership Team
Jeff Storey
Founder, President & CEO
Kate Johnson
CEO & President
Recent News
2024-12-19
2024-12-19
Company data provided by crunchbase
