CSAA Insurance Group, a AAA Insurer · 11 hours ago
Senior Manager, Commercial Billing and Payments - Remote
Alabama - Home Teleworkers
Full-time
Remote
Senior Level, Lead/Staff
$137K/yr - $152K/yr
8+ years exp
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Responsibilities
Establish operational objectives and work plans.
Ultimately accountable for the overall performance of the Billing team. Dependent on staffing structure, may be responsible for managing the day-to-day operations of the Billing team and/or delegating appropriately to leaders on team.
Oversee the preparation, issuance, and management of all invoices and bills, agency bill and direct bill commission payments, and non-premium invoices.
Responsible for ensuring communication and collaboration across diverse business communities (includes Product Management, Underwriting, Finance, Accounting, others), including ensuring correct premiums and payment accounts are invoiced and applied.
Ensure the accuracy and compliance of billing with insurance regulations and company policies.
Provide rigorous oversight of accounts receivable.
Involved in developing, modifying, and executing company policies that affect immediate operations and may also have company-wide effect.
Liaise with brokers, agents, and insured to resolve billing inquiries and disputes.
Set a standard of exceptional service to enhance customer satisfaction and retention.
Influence stakeholders at all levels while fostering positive working relationships.
Monitor and report on billing metrics and financial performance.
Analyze trends in billing and collections, making recommendations for improvements.
Work closely with Accounting to resolve downstream billing impacts from accounts receivable and payables.
Maintain domain-related financial reporting in support of controls/audits.
Work with Business Architecture to develop and implement efficient billing processes and systems.
Ensure compliance with internal controls, policies, and regulatory requirements.
Participate in internal and external financial and operational control audits.
Leverage technology to optimize billing processes.
Work closely with IT, data management, and finance teams to maintain and enhance billing systems.
Qualification
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Required
Bachelor of Arts (B.A.); Bachelor’s degree in Finance, Accounting, Business Administration, or a related field, or equivalent experience required.
A minimum of 8 years of experience working in billing or finance required.
Prior property and casualty insurance industry experience required.
Proven leadership and team management skills with a minimum of 3 years of experience as a people leader required.
Excellent analytical, organizational, and problem-solving skills.
Outstanding communication and interpersonal skills.
Ability to work in a fast-paced environment, managing large work volumes while meeting established service standards.
Exceptional attention to detail.
Proficient in Microsoft Office Suite, with a strong emphasis on Excel.
Preferred
Prior commercial insurance industry experience and knowledge strongly preferred.
Familiarity with insurance regulations and compliance standards preferred.
Strong knowledge of billing systems and insurance premium collection processes.
Relevant professional certification (e.g., CPA, CMA).
Creates a collaborative, inclusive and psychologically safe environment, demonstrating authenticity and fostering trust to inspire and empower team members and colleagues.
Actively shapes our company culture through words and actions (e.g., supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects, encouraging team member involvement in these activities).
Champions our cultural norms (e.g., willing to have cameras when it matters: interviewing candidates, building relationships with team members, etc.).
Translates our enterprise strategy and priorities for their team members to connect to the bigger picture.
Demonstrates a company ownership mindset, thinking beyond boundaries of their own area.
Travels as needed for role, including enterprise meetings, divisional/team meetings, and other in-person meetings.
Fulfills business needs, which may include investing extra time, helping other teams, etc.
Benefits
Performance bonus
401(k) with a company match
Company
CSAA Insurance Group, a AAA Insurer
Why we're forever forward -- At CSAA IG, one thing will always endure: our commitment to excellence in everything we do for our members, employees and communities.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Tom Troy
President and CEO
Joseph Kamau
SVP and Chief Information Security Officer
Recent News
Google Patent
2024-11-07
Google Patent
2024-11-07
2024-11-07
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