Prophecy · 8 hours ago

Technical Writer

Palo Alto (Remote)

Full-time

Remote

Entry, Mid Level

$130K/yr - $150K/yr

2+ years exp

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Responsibilities

Develop, refine, and elevate existing documentation.

Craft engaging content that assists data practitioners of various skill sets.

Create clear, compelling instructional materials.

Champion the customer’s perspective in a fast-paced environment.

Help build a delightful user experience for the user’s end-to-end product journey.

Democratize complex technical knowledge through clear, accessible documentation.

Facilitate continuous learning and innovation by disseminating best practices.

Keep documentation aligned with the latest industry trends.

Instruct and inspire users, fostering a collaborative community.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical WritingB2B SaaSETLData EngineeringData AnalyticsMarkdownGitHubLucidChartFigmaSDKsAPIsCLIsEnglish Writing SkillsGrammarSyntaxPunctuationSpelling

Required

2-3 years of experience in technical writing with experience in B2B SaaS companies.

1+ years of experience working in ETL, data engineering, or data analytics space.

Proficiency in writing content in markdown version controlled in GitHub, building architectures in LucidChart, and visuals in Figma.

Proficiency in crafting compelling narratives about the product suite across formats such as user guides, product manuals, quick start guides, and video tutorials.

Basic coding skills & experience working with SDKs, APIs, or CLIs.

Possess impeccable English writing skills, with a strong grasp of grammar, syntax, punctuation, and spelling.

Excel at converting complex technical concepts into clear, simple instructions.

Skillfully adapt technical documentation to suit diverse audience needs.

Actively learn and test product functionality to inform accurate documentation.

Capability to collaborate with product managers, software engineers, and subject matter experts (including customer-facing technical staff, like data engineers) to ensure best-in-class and technically accurate content.

Leadership skills and experience in driving documentation initiatives and establishing guidelines and best practices for the technical writing function.

Bachelor's degree in Computer Science, Engineering, Communication, or a related field.