Lumen Technologies · 9 hours ago

Information Security Engineer II

United States

Full-time

Remote

Mid Level

$66K/yr - $88K/yr

3+ years exp

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Responsibilities

Perform complex changes within the managed security environment

Manage and resolve customer fault, service outage, and impairment events

Monitor, triage, and respond to security alerts for client security events, including investigation and resolution of impairment scenarios on Managed Security products

Research and implement customer-generated change requests for Managed Security products

Generate incident cases and escalate to superordinate teams in accordance with time and severity-based SLAs

Perform tasks associated with the installation, turn up, and maintenance of CenturyLink security infrastructure

Present as a technical expert delivering solutions to clients, internal business, and third-party vendors. Develop enhancements to existing solutions and promote the creation of new tools, processes, and applications

Directly support, train, and mentor new team members

Possess exceptional customer service skills

Multi-task during events

Communicate effectively with managers, customers, and vendors

Maintain solid working relationships, including collaborative technical activities with peers

Strong written and verbal communication skills

Analytical and problem-solving skills

Attention to detail with good organizational capabilities

Prioritize with good time management skills

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Security OperationsSecurity Information Event Monitor (SIEM)FortinetPalo AltoCISSPCISMCRISCSecurity+CCNACEHITIL FoundationsCustomer service skillsMentoring

Required

Requires a bachelor’s degree in a related operational or technology field plus 3-5 years of relevant experience or an equivalent combination of education and experience.