Serva Health LLC · 7 hours ago
Patient Services Specialist
United States
Full-time
Remote
Mid Level
3+ years exp
Maximize your interview chancesConsultingHealth Care
U.S. Citizen Only
Hiring Manager
Lucine K.
Insider Connection @Serva Health LLC
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Responsibilities
Answer inbound calls from patients, caregivers and/or potential volunteers
Make outbound callbacks to patients, caregivers and/or potential volunteers
Read a pre-written script and ask scripted medical screening questions
Answer questions using approved answers from clients/sponsors/distributors.
Identify and process escalations according to standard procedures
Identify and process Adverse Events according to standard procedures
Complete client and company-required training
Navigate and accurately enter data into the computer software
Qualification
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Required
Bachelor's Degree (minimum educational requirement)
Nursing: 3 years
Registered Nurse (RN) (Required)
Active and clear registered nurse license (RN - any state) (or equivalent)
For foreign credentials, must have certified translation of diploma or license
Fluent in written and spoken English
Full-time availability, 48 weeks of the year is required
Must complete a set of competency quizzes in the areas of nursing, computer skills and customer service
Possess intermediate to advanced computer skills
Have a computer with Broadband Internet Access
Have traditional landline phone service (or willing to get)
Comfortable understanding and pronouncing complex medical terms
Have a quiet, professional in-home workplace
Able to work independently
Possess intermediate to advanced typing skills
Have ability to work within a virtual team environment
Have a clear speaking voice as well as the ability to clearly enunciate sentences
Provide a minimum of two professional references
Preferred
US-based credentials preferred – either medical license or education
Previous non-clinical and/or telephonic patient services experience is strongly preferred
Case management experience a plus
English/Spanish bilingual is a plus
Company
Serva Health LLC
Serva Health provides high-engagement patient support solutions and services at the best possible value through relationship-focused patient interactions, an innovative staffing and operations model, and industry-leading technologies.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Ken King
Chief Compliance Officer
Company data provided by crunchbase
