Apartment List · 7 hours ago

Account Manager (Midwest)

California, United States

Full-time

Remote

Mid Level

$87K/yr - $116K/yr

3+ years exp

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MarketplaceReal Estate

Growth Opportunities

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Responsibilities

Develop and maintain strong relationships between Apartment List and your portfolio of property management companies (PMCs) acting with 100% responsibility for outcomes.

Serve as a trusted advisor to PMCs, focusing on their long-term success and providing tailored recommendations to maximize performance on Apartment List.

Proactively identify upsell opportunities within your book of business and execute strategies to expand our partnerships.

Drive meaningful adoption of Apartment List’s AI platform, Lea Pro, within your book of business.

Deliver consistent, measurable results including meeting expansion targets, managing renewal rates, and reducing partner churn.

Monitor and mitigate potential churn risks by addressing partner concerns, providing effective solutions, and ensuring partner satisfaction.

Work collaboratively with marketing directors, regional property managers and other decision makers and influencers remotely and in-person within your assigned territory to maintain relationships and explore growth opportunities.

Partner with cross-functional teams to ensure a seamless and effective partner experience.

Deliver consistent activity aligned with the Apartment List way, ensuring proper pipeline management, clean data, and timely reporting through Salesforce and other tools.

Assist with account implementation and support account performance following changes or additions.

Qualification

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Account ManagementClient SuccessUpsell StrategiesData AnalysisSalesforceSalesloftGenerative AI ToolsExcelGoogle SheetsMultifamily IndustryRelationship Building

Required

3+ years of account management or client success experience, ideally within a territory-based remote role where you’ve acted as the true partnership owner overseeing almost all aspects of the partners’ business.

Proven success in identifying and executing upsell opportunities while maintaining partner satisfaction and managing negotiations at time of renewal.

Experience developing compelling, impactful, data-driven presentations and presenting to diverse stakeholders.

Ability to translate data into compelling narratives that highlight value, performance, and opportunities for improvement using Excel and/or Google Sheets to analyze findings.

Detail-oriented, proactive, and possess excellent problem-solving skills, with the ability to mitigate risks and build solutions for your partners.

Consultative and systematic approach to account management, with a strong focus on collaboration, relationship building, and delivering value to partners.