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Company

Microsoft · 1 week ago

Customer Experience Engineering

USA

Full-time

Remote

Entry Level

$82K/yr - $160K/yr

1+ years exp

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Data ManagementDeveloper Tools

Growth Opportunities

H1B Sponsor Likely

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Responsibilities

With support and guidance, track customer incidents, engage with customers and partners to understand issues, contribute to troubleshooting using diagnostics, and communicate progress and next steps to customers.

With managerial guidance, gather feedback from the customers and partners to learn ways in which customers and partners use the product. Supports team members in implementing automation of solutions for the team.

Leverages recommended developmental opportunities across discipline areas (e.g., mentorships, shadowing, training) for professional growth and to develop and execute on technical intensity/skilling to resolve customer issues.

With some oversight, assist with answering customer questions/concerns, reporting customer issues, conducting health checks, and escalate issues to seniors or managers within the team, if more assistance is needed.

With some guidance, conduct root cause analysis of issues and follow up with customers on it.

With oversight, partner with other teams (e.g., program managers, software engineers, product, customer service support [CSS] teams) to review and unblock customer incidents/issues.

Works with customers under guidance to gather input on their experiences with Microsoft solutions. Identifies and tracks gaps in customer scenarios and product limitations.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

AzureCloud ComputingTechnical TroubleshootingCustomer Facing ExperienceStorageData PaaSMonitoringEnglish LanguageOn-call ExperienceSoftware Industry Experience

Required

1+ year(s) of software industry experience related to technology OR equivalent experience.

1 year of demonstrated IT experience troubleshooting issues and driving technical resolutions.

Experience working on cloud computing technologies preferably Azure and the ability to develop and apply one or more of Azure technical skills such as Compute, Storage, Networking, Data PaaS, Monitoring etc.

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.

Preferred

1+ year(s) of customer facing experience.

Bachelor’s degree in engineering, Computer Science, or related field AND 2+ years’ experience in software industry experience related to technology OR equivalent experience.

Experience with being on-call.

Ability to speak and understand English and to receive/understand messages during in-person or remote (e.g., telephone) interactions.

Company

Microsoft

Glassdoor

4.3

Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.

Founded in 1975

Redmond, Washington, USA

10001+ employees

https://www.microsoft.com

H1B Sponsorship

Microsoft has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (5862)

2022 (11005)

2021 (8174)

2020 (6856)