FanDuel · 1 week ago

VIP Account Manager, New York

New York, NY

Full-time

Remote

Entry, Mid Level

$74K/yr - $101K/yr

2+ years exp

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Fantasy SportsGaming

Insider Connection @FanDuel

Discover valuable connections within the company who might provide insights and potential referrals.
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Responsibilities

Manage and retain a portfolio of High Value Players

Provide an enhanced proactive one stop service to encourage loyalty

Ensure that Compliance and Responsible Gaming ideals are at the heart of all we do

Collect and document customer profiles

Develop relationships and offer tailored rewards through regular correspondence

Meet pre-determined productivity, quality, and Service Level Agreement targets

Provide detailed reports on your Customer Portfolio, highlighting their satisfaction rates and product feedback

Monitor individual customer performance to ensure that bonuses, gifts, and hospitality invitations are offered in accordance with business requirements

Meet and host VIPs at Hospitality events

Deliver against company responsible gaming protocols

Opportunity to mentor and develop VIP Hosts within the team

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

High end customer serviceOnline gaming industryRelationship buildingBusiness to Customer SalesExcelProactive serviceMarketing processesTarget-drivenPeople-focused personality