90 applicants

Company

Businessolver · 7 hours ago

Member Services Supervisor (Work Remotely Anywhere in the U.S.)

United States

Full-time

Remote

Mid Level

$46K/yr - $65K/yr

3+ years exp

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Responsibilities

Supervise a team of Member Advocates (phone agents) and Processors focusing on daily operations to include staffing, problem resolution, reporting and quality assurance

Assist in the hiring, training and development of all new team members

Handle and resolve escalated caller inquiries

Assist with inbound and outbound calls during peak times to maintain services levels

Assist with producing reports and providing statistical information to management as requested

Conduct audits within the team to identify and implement workflow efficiencies

Perform and oversee quality review feedback with team members

Monitor workflow and department processes to improve call handling, system knowledge and communication skills, ensuring quality performance metrics are met

Consult with management to improve effectiveness and efficiency of workflow and communicate trends and escalated issues as appropriate

Ensure that all regulatory requirements are met and comply with internal policies and procedures

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Supervisory experienceEmployee Benefits AdministrationCOBRA AdministrationMotivating staffWindows applicationsInternet web-browsingBenefit AdministrationHealth license

Required

3+ years supervisory experience within Employee Benefits Administration, or related industry (i.e. insurance providers, insurance brokers etc.), required

Bachelor's degree or equivalent

Proven customer service experience with excellent phone etiquette and communication skills

Experience with COBRA Administration, Verification Services, Retiree Services, and Document Fulfillment is ideal

Excellent problem solving skills to resolve client service and departmental issues.

Demonstrated leadership skills with the ability to provide team with a clear sense of direction.

Ability to motivate and coach staff in a team environment

Strong interpersonal and organizational skills to handle multiple tasks

Ability to use Windows and Internet web-browsing applications

Preferred

Benefit Administration experience / life and health license a plus

Benefits

This role is eligible to participate in the annual bonus incentive plan.

You will receive a comprehensive benefits package which can be viewed here: https://businessolver.foleon.com/bsc/job-board-businessolver-virtual-benefits-guide/