AMISEQ ยท 3 days ago
Support Moderator Community Forums
United States
Contract
Remote
Entry Level
1+ years exp
Maximize your interview chancesAnalyticsCyber Security
Insider Connection @AMISEQ
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Responsibilities
Manage and monitor the community experience to identify trends, issues, and opportunities.
Respond to customer support requests on the Online Forum.
Share feedback on recurring issues with relevant teams.
Handle escalations from frontline moderators.
Ensure quality assurance by monitoring community responses.
Select community threads to be shared with engineers and product managers to represent the voice of the customer in product decisions.
Provide support for large product launches within the Community.
Qualification
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Required
1 year experience in Customer Experience, Frontline Support or Operations, Community Management, or passion for communities/user forums, technology, or customer support.
Excellent written and verbal communicator.
Self-starter who loves identifying issues and finding creative ways to resolve them.
Deeply passionate about customer experience and making life simpler with technology.
Strong team player with great collaboration skills.
Curiosity for understanding complex challenges and support issues, and an appetite to help users.
Strong emotional intelligence to manage external communications and company messaging in a public-facing environment.
Creative, proactive, and able to think out of the box to develop new ideas and new concepts on the community.
Company
AMISEQ
AMISEQ focuses on cybersecurity, intelligent automation, analytics and IT consulting services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Nilesh Jadhav
CEO and Co-Founder
Company data provided by crunchbase
