Opti9 Tech ยท 9 hours ago
Support Engineer II
Garden City, NY
Full-time
Remote
Entry Level
1+ years exp
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Responsibilities
Responsible for the installation, maintenance, configurations, and management of various systems and technologies for our clients
Managing ticket queue, patching, monitoring, updating, general BaaS and DRaaS administration as it relates to client technical support
Improve and streamline the monitoring and incident response processes and procedures
Diagnose and resolve reported client incidents, tasks, questions, or problems
Participate in the deployment of virtualization environments in support of the designed solutions
Develop automation to improve current and future processes
Provide documentation and technical specifications to other team members for maintaining and operating these environments for clients
Work with other teams VMware, Veeam, Zerto, Network, Storage, and Security subject matter experts to improve our service offerings and infrastructure
Develop expertise to train staff on new technologies; internal and client facing
Qualification
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Required
1-2 years of Veeam experience required
1-2 years experience operating, maintaining and/or deploying virtual environments.
Familiarity with technologies including, but not limited to: Windows, Linux, Firewalls, Load Balancers, VMware, Zerto
Ability to solve problems in stressful situations.
Self-starter and independent
Strong attention to detail
Professional verbal and written communication skills
Ability to explain technical concepts to inexperienced or non-technical users, through verbal communication as well as written documentation.
Strong time management and prioritization skills.
Basic System Administration of Linux and Windows Servers.
Basic understanding of computer networking
Ability to work with limited oversight
Benefits
Unlimited PTO
Medical/Dental/Vision Insurance
Health Savings Account and Flexible Spending Accounts
401(k) with company match
Casual atmosphere
Recognition Programs
Group Volunteer Opportunities
Option to be remote position
Healthy Rewards Program
A great place to spend most of your time!
Company
Opti9 Tech
Opti9 is a leading hybrid cloud solutions provider with offices in Garden City, NY, Omaha, NE, Overland Park, KS, and St.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
B
Bill Bancroft
Chief Executive Officer
Sagi Brody
Chief Technology Officer
Recent News
Business Wire
2024-11-07
2022-01-05
Company data provided by crunchbase
