Zones, LLC · 9 hours ago
Service Delivery Manager
United States
Full-time
Remote
Senior Level, Lead/Staff
10+ years exp
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Hiring Manager
Krissy Siemens
Insider Connection @Zones, LLC
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Responsibilities
Lead large, complex, enterprise-wide projects & managed services engagements through all project lifecycle phases.
Responsible for building and maintain strong client relationships at all levels, including C-level, with the objective of being a trusted business partner.
Accountable for meeting revenue, profit, and growth objectives and for improving overall customer satisfaction targets.
Establish and maintain relationships and communications at all levels of the organization.
Optimization of resource allocation, scheduling, and utilization.
Support senior executives across business lines in strategic analysis, project scoping and approach definition.
Prepare reports for upper management regarding project performance and financial status.
Plan and facilitate internal and client facing team meetings, working sessions and communicate output of such.
Identification of risks, and development/facilitation of risk mitigation actions.
Development and facilitation of change management plans/actions.
Be the liaison between Zones and our customers for business, technical, and other project team meetings.
Serve as an escalation point for issues beyond project team authority; resolves conflicts involving scheduling, resources, or technical issues.
Communicate with clients to assess satisfaction levels with products and services.
Participates in customer meetings as sales support to develop new and grow existing business opportunities.
Responsible for overall project management, including all phases of PMI project management concepts: Project Integration, Scope, Time Cost, Quality, Resources, Communications, Risk and Procurement. Set and continually manage project expectations with team members and other stakeholders.
Develop and implement systems and processes to support meeting client SLAs.
Train, mentor and coach subordinates and peers to deliver services and projects based on industry methodology and accepted best practices.
Manage IT Service Levels and Operational Requests from the Customer.
Travel to customer sites as required.
Qualification
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Required
Bachelor’s Degree and a minimum of 10 years’ experience with Service Delivery, Project Management or business consulting, MBA preferred, or equivalent education, training or experience preferred.
Exceptional communication skills and experience working with executives and C-level stakeholders.
Demonstrated knowledge of PMBOK, including risk management, change order management, performance measurements, financial and qualitative analysis, and project/people management.
Extensive experience in managing large long-term Managed Services engagements, managing profitability, and successfully meeting the client's expectations and goals.
Ability to manage multiple priorities while staying aligned to the project objectives.
Leadership skills that would be applied across the client enterprise and across multiple project environments, to influence client's expectations and goals.
Experience with business transformation and change management.
Experience and success in managing service level agreements with penalties.
Experience successfully collaborating in a pre-sales environment with technical resources.
Demonstrated ability to translate technical requirements into a detailed quote or Statement of Work.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Ability to implement effective personnel/project risk management and safety strategies.
Ability to work and adapt to change in a fast-paced environment.
Proficient in Microsoft Word, Excel, PowerPoint, Outlook and Project.
Must have skills in five key general management areas of client relationship management, consultative selling, financial / business management, portfolio / project management and team management and are usually the primary focal point for all activities on a large complex contract.
PMP Certification.
Preferred
ITIL V3 or 4 certifications preferred.
Knowledge of and experience in all areas of Datacenter, Network, Servers, Storage, backup, etc preferred.
Experience coordinating sub-contracted vendors and offshore teams.
Benefits
Medical/dental/vision coverage
Life insurance
A 401(k) plan with matching provision
Paid time off
And much more
Company
Zones, LLC
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain.
1001-5000 employees
H1B Sponsorship
Zones, LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (3)
2021 (4)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$0.7M2009-04-02Debt Financing· $0.7M
Leadership Team
Saad Ayub
SVP, Chief Digital and Innovation Officer
Sean Hobday
SVP of Global Sales
Recent News
2024-01-22
2023-10-13
2023-06-22
Company data provided by crunchbase
