Ramp · 9 hours ago
Account Manager | Mid-Market
Miami, FL
Full-time
Remote
Mid, Senior Level
$178K/yr - $210K/yr
5+ years exp
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Responsibilities
Lead and own the post-sale engagement for Mid Market Ramp customers, including: Run fast and successful onboarding for new customers and drive product adoption
Identify and drive expansion opportunities to cross-sell and upsell
Manage SaaS renewals and
Own revenue and revenue growth goals across your book of business
Deeply understand customers’ goals and key performance indicators, and develop tactical account strategies and plans to ensure strong customer health and identify opportunities for expansion
This may include conducting regular meetings, executive business reviews, as well as managing technical escalations
Be a strategic advisor and Ramp product expert to provide consultative guidance on Ramp and industry best practices as customers build and scale on Ramp
Partner and collaborate with internal cross-functional counterparts such as Account Executives, Technical Consultants, Implementation Managers, Customer Support, Engineering, and Product teams to drive successful outcomes for our customers and Ramp
De-escalate and resolve critical customer issues by finding the best possible solution for both the customer and Ramp. This could include anything from navigating a customer outage that has a financial impact on their business, to partnering with Risk Operations or Strategic Finance to devise a custom deal to increase customer spend on Ramp; no day is the same
Be a champion for our customers, soliciting and synthesizing customer product feedback to contribute to product development
Qualification
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Required
Minimum 5 years of customer success or account management experience in a B2B organization
New customer onboarding and product adoption experience
Direct revenue closing experience (renewals, cross-sell/upsell, or new business)
Ability to anticipate customers’ needs to identify growth opportunities across various types of accounts
Ability to learn technical concepts quickly and apply them to customer activation
Excellent verbal and written communication skills, as well as interpersonal skills
Organizational, project management, and time management skills
High adaptability and desire to operate in a fast-paced, ever-changing startup environment
Preferred
Bachelor’s degree from an accredited university
Experience with financial services sales
Experience at a high-growth startup
Expertise in using Salesforce, Outreach, or other productivity tools
Benefits
100% medical, dental & vision insurance coverage for you
Partially covered for your dependents
One Medical annual membership
401k (including employer match on contributions made while employed by Ramp)
Flexible PTO
Fertility HRA (up to $5,000 per year)
WFH stipend to support your home office needs
Wellness stipend
Parental Leave
Relocation support for NY
Pet insurance
Company
Ramp
Ramp is a finance automation platform that helps businesses spend less time and money.
501-1000 employees
H1B Sponsorship
Ramp has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (9)
2022 (8)
2021 (4)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$1.82BKey Investors
Founders FundGoldman SachsKeith Rabois
2024-04-17Series D· $150M
2023-08-22Series D· $300M
2022-03-21Series C· $200M
Leadership Team
Eric Glyman
Co-Founder, CEO
Gene Lee
Co-Founder
Recent News
Company data provided by crunchbase
