Cognizant · 8 hours ago
Global Strategic Advisory Lead - ServiceNow
California, United States
Full-time
Remote
Senior Level, Lead/Staff
$162K/yr - $190K/yr
15+ years exp
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Responsibilities
Identify new business opportunities and positioning valuable advisory services as a vital part of client success.
Champion the strategic positioning and value proposition to business partners, emphasizing ground-breaking solutions over product-centric approaches.
Ensure the Strategic Advisory team is fully connected and working together with Program Principals, Sales, Partners, Practice Leads and Solution Consulting.
Develop strategies to build long-term and productive relationships with clients as strategic partners.
Analyze client market and recommend appropriate changes to products and services.
Ensure Client success, linking investment on the platform to business outcomes.
Support key and strategic advisory processes for ground-breaking, operational, and growth initiatives.
Prepare and provide reports on metrics, key performance indicators and value achievement.
Be a leader and guide in business transformation, provide direction and recommendations based on industry knowledge and experience.
Share industry insight and customer service standard processes based on experience.
Develop and support new advisory service offerings and enhance existing advisory service offerings.
Assess the market for advisory services.
Determine viability of services and handles strategic issues, quantifying the estimated cost and time requirements of the work.
Guide and own the scoping and writing of advisory proposals.
Build and maintain the advisory services catalog to include templates and documentation for global advisory services that span groundbreaking, operational, and growth aspects of Advisory Services.
Promote a culture that emphasizes value to clients that are rooted in advisory.
Internally advocate for and promote advisory services as a means of driving value for our clients.
Participate in the creation of customer success stories.
Ensure that the Strategic Advisory team is focused on value, growth, and client satisfaction.
Collaborating across different functions.
Collaborate with other groups, such as Pre-Sales, Product Development, and Marketing, to ensure a seamless client experience.
Participate in Account Planning and Territory Planning activities to identify growth areas for Clients.
Collaborate with Delivery to ensure high quality resources are operating in ground-breaking programs.
Collaborate with partners from our Alliances team to bring unique products and services to high value client accounts.
Provide insights and feedback to improve products and services based on client interactions.
Attend ServiceNow & Industry events to connect with customers.
Identify market trends and new offering ideas.
Implement Business Scorecard solutions to enhance business performance.
Supervise the adoption of Agile methodologies to ensure project efficiency and timely delivery.
Collaborate with multi-functional teams to align business objectives with technical solutions.
Develop and maintain comprehensive project documentation to ensure visibility and accountability.
Conduct regular performance reviews and deliver actionable insights for continuous improvement.
Facilitate workshops and training sessions to promote standard processes in Agile and Business Scorecard usage.
Analyze business requirements and translate them into technical specifications for development teams.
Monitor project progress and adjust plans to meet commitments and budget constraints.
Engage with collaborators to gather feedback and ensure their needs are met throughout the project lifecycle.
Support the development of business strategies by providing data-driven analysis and reports.
Qualification
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Required
Degree or equivalent experience, preferably in Business Administration, Computer Science, or Information Technology.
ServiceNow Sales Certifications.
ServiceNow Certified System Administrator (CSA).
Experienced in two additional product lines outside of ITSM (required).
ITIL Foundation-level required.
10+ years working on the ServiceNow platform.
15+ years of experience in General Consulting, Service Management, and Organizational Change Management.
Preferred
Advanced level ITIL certification preferred.
Knowledge of other IT or business frameworks preferred.
Benefits
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Company
Cognizant
Cognizant is a professional services company that helps clients alter their business, operating, and technology models for the digital era.
10001+ employees
H1B Sponsorship
Cognizant has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (10179)
2022 (13921)
2021 (12909)
2020 (21593)
Funding
Current Stage
Public CompanyTotal Funding
$0.24MKey Investors
Summit Financial Wealth Advisors
2016-11-18Post Ipo Equity· $0.24M
1998-06-19IPO
Leadership Team
Ravi Kumar S
Chief Executive Officer
Anil Cheriyan
CTO / EVP Strategy & Technology
Recent News
2024-12-12
Company data provided by crunchbase
