162 applicants

Company

U-Haul · 8 hours ago

Customer Service Agent - Full Time

United States

Full-time

Remote

Entry Level

$14/hr - $15/hr

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Responsibilities

Handle back-to-back inbound calls

Crafting acceptable solutions to address Customer’s needs

Maintain a deep understanding of our products and services to offer tailored solutions

Anticipate customer needs and offer proactive service

Show empathy and understanding when assisting with customer concerns

Maintain composure in challenging situations, providing thoughtful and helpful solutions

Navigate multiple software applications and systems with speed and accuracy

Employ quick problem-solving skills to provide efficient solutions

Possess a normal typing speed, ensuring accurate data entry

Strong spelling and grammar skills for professional written communication

Qualification

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Typing SkillsWindows 11Software NavigationSpanish (Bilingual)Data Entry

Required

Available to work 40 hours per week, Monday - Sunday with a primary focus of Monday, Tuesday, Thursday, Friday, and Saturday: 12:30 PM - 9:00 PM (Arizona time).

Available to work at least one weekend day per week.

Working holidays is required to provide support for Customers year-round.

Friendly and Caring Tone: Engage with customers in a friendly, approachable manner.

Support a positive environment for customer interactions.

Knowledgeable Care for Various Customer Needs: Maintain a deep understanding of our products and services to offer tailored solutions.

Anticipate customer needs and offer proactive service.

Ability to Display Empathy in Adverse Environments: Show empathy and understanding when assisting with customer concerns.

Maintain composure in challenging situations, providing thoughtful and helpful solutions.

Efficiency in Navigation: Navigate multiple software applications and systems with speed and accuracy.

Employ quick problem-solving skills to provide efficient solutions.

Typing and Language Skills: Possess a normal typing speed, ensuring accurate data entry.

Strong spelling and grammar skills for professional written communication.

All work duties, including initial education, must be performed at your home address in a private, quiet workspace.

Dependent and/or child-care arrangements must be made as if you are working in-person in an office environment.

A personal home computer which meets the technical requirements to be used during the application process and to perform your job duties.

Manager approval is required to change your designated computer.

Computer Specifications: Operating System: Windows 11.

RAM: 16GB minimum (32GB recommended).

Processor: CPU benchmark score of 6,000 minimum (10,000 recommended).

Storage: SSD with at least 5GB free space.

Additional Hardware: Webcam (external or built-in), USB headset (wired).

Internet Speeds: Ping: under 100, Download: 50MB minimum (100MB recommended), Upload: 5MB minimum (10MB recommended).

The work involves light physical exertion, including sitting for long periods, focusing on a computer screen, and taking phone calls using a wired headset.