U-Haul · 7 hours ago
PT Customer Escalations Phone Agent - Remote
United States
Part-time
Remote
Entry Level
$16/hr - $16/hr
1+ years exp
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Responsibilities
Assist customers calling and chatting in who have received notification pertaining to a past rental or previous transaction.
Using customer provided information, assist the customer with taking a payment for a prior rental or resolving an outdated alert.
Craft acceptable solutions to address our customer's needs.
Engage with customers in a friendly, approachable manner.
Support a positive environment for customer interactions.
Maintain a deep understanding of our products and services to offer tailored solutions.
Anticipate customer needs and offer proactive service.
Show empathy and understanding when assisting with customer concerns.
Maintain composure in challenging situations, providing thoughtful and helpful solutions.
Navigate multiple software applications and systems with speed and accuracy.
Employ quick problem-solving skills to provide efficient solutions.
Possess a normal typing speed, ensuring accurate data entry.
Strong spelling and grammar skills for professional written communication.
Qualification
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Required
Minimum 6+ months customer service experience
Dual monitors are required
Hard wired to internet
Friendly and Caring Tone
Engage with customers in a friendly, approachable manner.
Support a positive environment for customer interactions.
Knowledgeable Care for Various Customer Needs
Maintain a deep understanding of our products and services to offer tailored solutions.
Anticipate customer needs and offer proactive service.
Ability to Display Empathy in Adverse Environments
Show empathy and understanding when assisting with customer concerns.
Maintain composure in challenging situations, providing thoughtful and helpful solutions.
Efficiency in Navigation
Navigate multiple software applications and systems with speed and accuracy.
Employ quick problem-solving skills to provide efficient solutions.
Typing and Language Skills
Possess a normal typing speed, ensuring accurate data entry.
Strong spelling and grammar skills for professional written communication.
You must have a quiet, private work area.
Dependent and child-care arrangements must be made as if you were working at a U-Haul site.
All work duties including education must be performed at your home address.
Computer requirements and internet speed will be verified, if interviewed.
Windows 11 or MacOS 13 Ventura or newer
16GB (Minimum) of RAM/memory or higher (Recommended: 32GB)
Windows processor must have CPU benchmark score of 6,000 (Minimum) or higher (Recommended: 10,000)
Mac processor must be Intel Core i5 or higher, M chips acceptable
SSD internal storage with 5GB (Minimum) free space
Webcam (external or built in)
USB headset (wired)
Dual monitors
Ping under 100
50MB (Minimum) download speed (Recommended: 100MB)
5MB (Minimum) upload speed (Recommended: 10MB)
Benefits
Medical Reimbursement Indemnity Plan
Rx Savings Plus Discount Plan
Dental Plan
Vision Plan
Retirement Savings 401(k) Plan
Company
U-Haul
Their primary service objective is to provide a better and better product and service to more and more people a lower and lower cost.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2016-01-22Acquired
Leadership Team
Alyssa Espinoza
Executive Assistant to CEO
Recent News
2024-12-17
2024-12-11
2024-12-06
Company data provided by crunchbase
