Wrapbook · 1 day ago

Film & TV Customer Success Manager

United States

Full-time

Remote

Mid Level

$74K/yr - $120K/yr

3+ years exp

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Responsibilities

Lead customer onboarding to ensure customers are trained and prepared to be successful with Wrapbook.

Proactive customer engagements at key tollgates in the customer lifecycle focused on customer satisfaction, process improvements and customer retention.

Drive adoption of feature enhancements to ensure customers are receiving the full value of their Wrapbook service.

Be a champion for the customer by sharing process improvements, product enhancement requests, and overall feedback to improve the customer experience.

Demonstrated ability to partner with internal stakeholders to drive process and product improvements to improve the customer experience.

Comfortable having difficult conversations and has experience setting and managing customer expectations.

Skilled at being able to engage customers to find out more about their business with a casual, curious tone.

Ability to synthesize complex collective bargaining agreements and simple mathematical rules.

On a case by case basis manually review and calculate timecards for compliance and payroll processing according to contractual terms.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

FilmTelevision paymasterUnion contracts knowledgeTimecard calculationCustomer onboardingFeature adoptionPayroll reviewCustomer focusCollaborative environment