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Company

Hines · 15 hours ago

Systems Support Engineer

Full-time

Remote

Mid Level

3+ years exp

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Health CareInsurance

Growth Opportunities

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Responsibilities

Serve as a point of contact for technical issues related to Azure Virtual Desktop (AVD) and Microsoft Intune.

Troubleshoot and resolve hardware, software, and connectivity issues across devices managed via Intune.

Assist users with accessing cloud-based resources, including Office 365 and AVD.

Manage and maintain Azure Virtual Desktop environments, ensuring high availability and performance.

Configure and manage Intune for mobile device management (MDM) and endpoint management.

Monitor and assist with the maintenance of Azure resources, including virtual machines, storage, and networking components.

Monitor and optimize cloud-based systems for performance and cost-effectiveness.

Ensure compliance with organizational policies and industry best practices.

Contribute to IT initiatives such as system migrations, infrastructure upgrades, and software rollouts.

Collaborate with cross-functional teams to design and implement scalable solutions leveraging Azure and Microsoft 365.

Maintain detailed records of incidents, solutions, and system configurations.

Create and update technical documentation and provide training materials for end-users and IT staff.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Azure Virtual DesktopMicrosoft IntuneNetworking conceptsEndpoint securityMicrosoft Certified Azure Administrator AssociateMicrosoft Certified Modern Desktop Administrator AssociateCompTIA Security+

Required

Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.

3+ years of experience in IT support or system administration roles.

Strong knowledge of Azure Virtual Desktop, Microsoft Intune, and Office 365.

Familiarity with networking concepts (TCP/IP, DNS, VPN) and endpoint security best practices.

Strong problem-solving and analytical skills.

Excellent communication skills, with the ability to explain technical concepts to non-technical users.

Ability to work independently and prioritize tasks in a fast-paced environment.

Commitment to continuous learning and staying up-to-date with emerging technologies.

Preferred

Microsoft Certified: Azure Administrator Associate

Microsoft Certified: Modern Desktop Administrator Associate

CompTIA Security+

Benefits

Medical

Dental

Vision

Long-term care

Short-term disability

Long-term disability

Company paid and voluntary life insurance

Critical Illness

Accident insurance

Flexible spending

401k plan with company match, fully vested after 1 year

Paid Holidays

Work-life balance

Company

Hines

Hines, a member of the Global Excel family, has built it's reputation as an industry leader, founded on over three decades of innovative and professional healthcare excellence.

Founded in 1987

Elgin, Illinois, USA

201-500 employees