Protos Security · 7 hours ago
Key Account Manager
United States
Full-time
Remote
Entry Level
Maximize your interview chancesInnovation ManagementPhysical Security
Insider Connection @Protos Security
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Retain and grow assigned key accounts with the necessary Solution Selling skills.
Build and nurture strong relationships with clients serving as the primary point of contact.
Learn and understand client goals, needs, and expectations to ensure successful collaboration.
Communicate effectively with internal teams to relay client requirements and expectations.
Collaborate with cross-functional teams to ensure seamless service delivery.
Support in identifying and addressing client issues promptly.
Learn to troubleshoot challenges and contribute to timely solutions ensuring a positive client experience.
Analyze account performance and identify growth opportunities based on client needs.
Contribute to the development of strategies to optimize client accounts.
Generate regular reports on account status and performance.
Conduct QBR/ABRs
Maintain accurate records of client interactions, agreements, and progress.
Monitor and maintain high levels of customer satisfaction by delivering exceptional service.
Seek feedback and actively participate in enhancing the client experience.
Stay informed about industry trends, market developments, and competitor activities.
Share relevant information with key account-level clients and contribute to account strategies with insights.
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
Bachelor's degree in business, or a related field.
Entry-level professional experience in account management.
A willingness to learn and develop skills in client relationship management.
Good communication and interpersonal skills.
An eagerness to assist in managing and growing key client accounts.
An ability to work collaboratively as part of a team.
Strong interpersonal and communication skills.
Ability to multitask and manage priorities effectively.
Problem-solving aptitude with attention to detail.
Preferred
Familiarity with the security industry is a plus.
Company
Protos Security
Protos Security is a premier software-enabled security services provider.
Founded in 2006
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-06-25Debt Financing
2019-03-06Acquired
Leadership Team
Chris Copenhaver
Co-owner, Founder and President
Recent News
2024-06-04
Company data provided by crunchbase
