eHealth, Inc. · 1 day ago
Partner Success Manager II
United States
Full-time
Remote
Senior Level, Lead/Staff
$111K/yr - $139K/yr
8+ years exp
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Responsibilities
Deliver service of the highest quality meeting our internal and external KPIs and objectives.
Serve as the primary day-to-day point of contact for your assigned top partners and represent your partners internally at eHealth.
Develop and work on high-level strategies to drive partner growth and retention.
Ownership of revenue and growth targets.
Build trusted relationships with key stakeholders within the company and with external organizations to generate adoption and create new revenue opportunities.
Identify potential challenges before they arise and develop strategies to mitigate risks through proactive risk management.
Effectively escalate client issues, coordinate key resources in the escalation process, and assist with client issues through resolution.
Schedule and lead kick-off calls and re-occurring meetings while managing agenda items, deliverables, and timelines to ensure a white-glove experience for our partners.
Conduct regular business reviews to clearly articulate partner performance and growth.
Opportunities to both external and internal stakeholders to ensure engagement and account growth.
Coach and advise our partners on marketing best practices that drive business results and optimal consumer experiences for the end users.
Collaborate with Partner Operations, Marketing, and leadership on accurate sales forecasting.
Develop ad hoc reporting and presentation slides proactively per internal and external requests.
Regularly review and analyze partner performance metrics to ensure targets are met, proposing solutions for underperformance and identifying growth areas.
Independently determine methods and procedures on new assignments through analysis of complex issues and in-depth evaluation of variable factors.
Qualification
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Required
8+ years prior experience working in account management, partner success, customer success, and/or client services capacity managing high-value partnerships.
Proficiency in developing and executing partner success strategies that align with business goals and drive revenue growth.
Experience working with marketing for both online and offline conversions and comfort working in a process-driven and data-driven environment.
A deep understanding of Medicare, Medicare Advantage, Part D, and Medicare Supplement insurance sales. Individual and Small business insurance sales is a plus.
Experience developing Partner/Customer Success Strategies and Tools.
Critical thinking skills to evaluate new opportunities and assess partnership risks with a solution-oriented approach.
Analytical, results-oriented mindset with proven ability to problem solve in creative ways, often with limited information.
Ability to exercise independent judgment in selecting methods of evaluation criteria for obtaining results.
Experience working, advising and influencing cross-functionally with Sales, Partner Operations, Finance, Compliance, Call Centers, and Marketing Teams.
Exceptional time management, prioritization, and communication skills – both written and verbal.
Experience working in a fast-paced environment with the ability to manage multiple stakeholders and projects simultaneously.
Experience preparing and delivering high-level presentations and business reviews to internal and external senior leaders.
Strong leadership skills to mentor and coach junior account managers.
Proficient with Microsoft Office products (Excel, Word, PowerPoint).
Experience with a CRM tool is required. Experience using Salesforce and Adobe Analytics is a plus.
Strong organizational and self-management ability – Must be able to independently manage and prioritize several projects at once.
Bachelor’s degree or equivalent work experience is required.
Willingness to travel when needed.
Benefits
Annual performance bonus
An array of benefits designed to support employees’ personal and professional wellness
Company
eHealth, Inc.
We’re Matchmakers. For over 25 years, we’ve helped millions of Americans find the healthcare plan that fits their needs at a price they can afford.
1001-5000 employees
H1B Sponsorship
eHealth, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (10)
2022 (27)
2021 (47)
2020 (42)
Funding
Current Stage
Public CompanyTotal Funding
$578.7MKey Investors
H.I.G. Capital
2021-01-29Post Ipo Equity· $225M
2020-03-02Post Ipo Equity· $227.5M
2019-01-22Post Ipo Equity· $126.2M
Leadership Team
Phillip Morelock
SVP, Chief Digital Officer
Raquel Alexander
VP eCommerce and Digital Marketing
Recent News
2024-10-11
2024-06-01
Company data provided by crunchbase
