70 applicants

Company

KnitWell Group · 1 week ago

IAM Engineer

Pataskala, OH

Full-time

Remote

Mid Level

$85K/yr - $100K/yr

4+ years exp

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Apparel & Fashion

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Responsibilities

Collaborates with the engineering team on maintenance and everyday functionality of Identity and Access Management, ITSM, Monitoring Tools, and Critical Event Management

Provide front-line advanced technical support for identification, prioritization, and resolution of all responsible applications/processes and manage related ticket queue

Creates and maintains relationships with cross functional partners

Maintain self-service forms in the Service Catalog as needed by working with IT and business partners to gather requirements, make recommendations, and implement changes

Manage user profiles, teams, and roles in ITSM application

Create and modify users, groups and contacts within Active Directory or Entra

Manage AD/Entra accounts and Office 365 mailboxes

Escalate larger issues to Sr/Principal Engineer and/or Manager for assistance working through major issues

Point of escalation for Tools Support team

Participates in projects as required

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

ITSM applicationsIdentity solutionsActive DirectoryPowerShellSQL reportingAzure/EntraITIL FrameworkNetwork fundamentalsDatabase fundamentalsWindowsUNIXLinuxRetail industry knowledge

Required

Bachelor’s degree in computer science, Information Systems, other related field, or equivalent work experience

4+ years of IT work experience, with at least 1 year of experience working with ITSM and/or Identity solutions

Understanding of different authentication methodology (I.E. SSO, local, MFA, etc.)

Understanding of basic IT security policies such as password management, user types, separation of duties, etc.

Basic knowledge of how APIs work

Familiarity with ITIL Framework and understanding of SLA metrics

Basic understanding of network and database fundamentals

Basic knowledge for using PowerShell

Understanding of Azure/Entra Active Directory and how to manage objects

Understanding of various operating system platforms including Windows, UNIX, Linux etc.

Ability to convey complex technical ideas to non-technical people

Ability to work and communicate, in a team environment, using strong communication skills

Ability to analyze and solve problems independently

Ability to interact with all levels of management

Must possess an understanding of the retail industry

Personal qualities include ongoing independence, professionalism, objectivity, a respected internal consultant with a high degree of integrity and respect for maintaining confidentiality

Ability to be proficient at multi-tasking and balancing priorities in a fast-paced and dynamic environment

Preferred

Experience with SQL reporting a plus

Benefits

You will be eligible to receive a merchandise discount at select KnitWell Group brands, subject to each brand’s discount policies.

Support for your individual development plus opportunities for career mobility within our family of brands.

A culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities.

Medical, dental, vision insurance & 401(K)

Employee Assistance Program (EAP)

Time off – paid time off & holidays

Company

KnitWell Group

As KnitWell Group, iconic brands Ann Taylor, Chico's, Lane Bryant, LOFT, Soma, Talbots, and White House Black Market together generate more approximately $6 billion in sales, making KnitWell one of the largest specialty apparel companies in the United States.

10001+ employees