Peraton ยท 1 week ago
Supervisor, Review Management
United States
Full-time
Remote
Mid, Senior Level
$66K/yr - $106K/yr
6+ years exp
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No H1B
U.S. Citizen Only
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Responsibilities
Provides management oversight to staff who review investigative cases to ensure it is complete and meets customer requirements.
Provides quality oversight of the cases before submitting the case to the customer for final review.
Manages communication with field staff regarding any procedures and policies affecting case management issues.
Assists with quality audits.
Ensures team members are trained and up to date with the relevant terminology, policies and procedures as outlined by the contract/customer.
Manages team members assisting the field investigations unit in reworking deficient cases.
Reviews reports of investigation for contract compliance and develops management reports highlighting trends, areas of focus, and recommendations for change.
Manages team assignments, ensuring efficient work distribution to a geographically based, remote workforce.
Monitors team capacity and reallocates resources/workload as necessary.
Guides staff in the performance of their duties and the interpretation and execution of standard operating procedures and policies, providing correction and feedback when necessary.
Identify and anticipate potential issues requiring escalation to program or quality assurance leaders.
Provides direct supervision of employees to include hiring, disciplinary actions, terminations, performance management as well as recommendations for career development and compensation.
Qualification
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Required
U.S. Citizenship
Current Tier 5 SSBI favorably adjudicated clearance.
6+ years of experience reviewing federal background investigations cases utilizing a computer reporting system.
6+ years of experience reviewing cases to ensure it is complete and meets customer requirements.
6+ years of experience submitting cases to the customer for final review.
6+ years of experience communicating with field staff regarding case requirements.
Preferred
Ability to interact with a variety of individuals and personalities professionally and effectively.
Ability to work in a fast-paced changing environment with limited supervision.
Excellent organizational, scheduling and prioritization skills.
Maintain high level of confidentiality ethics and integrity.
Proficient writing and communication skills.
Intermediate typing (40+ WPM recommended) and computer skills.
Benefits
Paid Time-Off and Holidays
Retirement
Life & Disability Insurance
Career Development
Tuition Assistance and Student Loan Financing
Paid Parental Leave
Additional Benefits
Medical, Dental, & Vision Care
Company
Peraton
Peraton Fearlessly solving the toughest national security challenges.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Thomas Terjesen
Chief Information Officer
Recent News
2024-04-18
2024-04-01
Company data provided by crunchbase
