Doyle HCM · 9 hours ago

Director of Accounting Operations

United States

Full-time

Remote

Lead/Staff, Director/Executive

7+ years exp

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Responsibilities

Ensure all recurring accounting tasks, including bookkeeping, financial reporting, reconciliations, and payroll processing, are completed accurately and on schedule.

Develop, implement, and refine workflows and processes to optimize efficiency and maintain consistency in service delivery.

Monitor and enforce quality standards to deliver exceptional customer outcomes.

Oversee the onboarding process for new customers, ensuring a smooth transition into our systems and processes.

Collaborate with sales and customer service teams to understand customer needs and tailor onboarding experiences.

Establish and document clear accounting processes for each customer to ensure long-term success.

Recruit, train, and manage a team of accountants, fostering a collaborative and high-performing culture.

Provide ongoing coaching, support, and professional development opportunities to team members.

Conduct performance reviews and implement strategies to meet or exceed team KPIs.

Identify opportunities to leverage technology and automation tools to improve efficiency and accuracy.

Stay informed about industry trends and best practices, incorporating innovative approaches into operational workflows.

Serve as a point of escalation for complex customer issues, ensuring timely and satisfactory resolution.

Build strong relationships with customers by demonstrating expertise, reliability, and a customer-centric approach.

Qualification

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AccountingFinancial ReportingProcess ImprovementQuickBooksCustomer Relationship ManagementProblem-Solving Abilities

Required

Bachelor’s degree in Accounting, Finance, or a related field

7+ years of experience in accounting or bookkeeping, with at least 3 years in a leadership role

Proven track record of managing accounting operations in a fast-paced environment

Strong knowledge of accounting principles, financial reporting, and relevant software (e.g., QuickBooks, Restaurant 365, Intacct, Xero, or other cloud-based systems)

Exceptional leadership and interpersonal skills, with the ability to inspire and motivate a team

Excellent organizational and problem-solving abilities, with a keen eye for detail

Proficiency in using technology to streamline accounting processes and improve customer outcomes