Be an early applicantLess than 25 applicants

Company

Tekion Corp · 1 day ago

Customer Support Representative II (Fixed Operations - Parts/Service specialty)

Cincinnati, OH

Full-time

Onsite

Senior Level

5+ years exp

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Artificial Intelligence (AI)Automotive

H1B Sponsor Likely

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Responsibilities

Taking ownership of customer issues reported and seeing problems through to resolution

Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues

Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Ability to understand the application both functionally and technically

Refer to internal database or external resources to provide accurate tech solutions

Ensure all issues are properly logged

Prioritize and manage several open issues at one time

Prepare accurate and timely reports

Document technical knowledge in the form of notes and manuals

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Application Support EngineerSQLMongo DatabasesBasic network configurationDBAPIsCoding skillsDiagnosing application issuesBasic understanding of IoTLearning employer-specific software

Required

5+ years of experience as an Application Support Engineer.

Working knowledge of SQL, Mongo Databases & basic network configuration

Knowledge in DB and APIs

Coding skills are a huge plus point

Previous experience in application, production or product support

Ability to learn and master employer-specific software

Complex problem solving

Written and verbal communication skills

Ability to diagnose & address application issues

Candidate should be ready for rotational shift

Preferred

Basic understanding of IoT and software - preferred

Benefits

100% employer-paid top-of-the-line medical, dental and vision coverage

Unlimited PTO

Parental leave

Free snacks and beverages

Company

Tekion Corp

Glassdoor

3.4

Business applications that are simple and fun to use? We’ve got that covered! At Tekion, we are on a mission to build the world’s best applications.

Founded in 2016

Pleasanton, California, USA

1001-5000 employees

http://www.tekion.com

H1B Sponsorship

Tekion Corp has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (13)

2022 (15)

2021 (12)

2020 (11)